Senior Referrals and Clinical Support Coordinator

Native American Community•Minneapolis, MN

About The Position

NACC’s mission is to promote the health & wellness of mind, body, and spirit of Native American families. We offer a full range of healthcare services that include Medical, Behavioral Health, Dental, and Substance Abuse. The Clinical Support Coordinator provides administrative and operational support to clinical teams to ensure efficient patient care delivery. This role is responsible for processing medication prior authorizations, coordinating and tracking referrals, and performing additional support duties that enhance workflow efficiency, patient access, and care continuity.

Requirements

High school diploma or equivalent required.
Prior experience in healthcare, care coordination, referrals, or prior authorizations required.
Experience working with electronic health records required.
Strong organizational and time-management skills with attention to detail.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Excellent communication and interpersonal skills.
Proficiency in standard office software and healthcare systems.
Ability to maintain confidentiality and professionalism at all times.

Nice To Haves

Associate degree or certification in healthcare administration, medical assisting, or related field preferred.
Knowledge of medical terminology and insurance processes preferred.

Responsibilities

Process medication prior authorization requests in a timely and accurate manner.
Gather and submit required clinical documentation to payers.
Communicate with providers, pharmacies, insurance companies, and patients regarding authorization status.
Track authorization outcomes and follow up on pending requests to prevent delays in care.
Maintain accurate records within the Electronic Health Record (EHR) and other tracking systems.
Coordinate outgoing and incoming referrals, ensuring complete and accurate documentation.
Schedule appointments with specialty providers as needed and communicate details to patients.
Monitor referral status to achieve closed-loop tracking, including appointment completion and receipt of consultation notes.
Follow up with external providers to obtain reports and outcomes.
Identify and escalate barriers to referral completion.
Provide general administrative support to clinical teams, including documentation assistance and data entry.
Maintain confidentiality and compliance with all regulatory and organizational policies.
Participate in process improvement initiatives to enhance efficiency and patient experience.
Perform other duties as assigned to support clinic operations.