Senior Recovery Specialist

SAFE Credit Union•Folsom, CA

2d•Hybrid

About The Position

Responsible for assisting the Recovery Assistant Manager in contacting assigned members who are past due on their advanced delinquent loans to make satisfactory payment arrangements. Works with members to achieve credit worthy status. Ensure SAFE is in compliance with collection, repossession, real estate, and bankruptcy regulations. Works directly with collection agencies to ensure loans are properly assigned. Assist the bankruptcy specialist and repossession specialist in their duties.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to work well individually and in a team setting
Understanding of consumer financial services and collecting bad debt
Ability to use good business judgment
Maintains relationships with 3rd party collections agencies
Ability to work with Accounting with any unusual posting requests
Ability to use personal computer with emphasis on Spectrum, Microsoft Word, 10key, adding machine, and other related equipment
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to comprehend and author procedures, reports, and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, peers, vendors, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

Maintain awareness of compliance issues pertaining to collections, real estate, repossessions, and bankruptcies.
Assign provided list of charged off auto deficiency accounts to appropriate collection agency.
Review and collect documentation submitted on settlement offers.
Work with members and realtors to discuss options to avoid foreclosure (i.e., short sale, Deed in Lieu, etc.).
Assist Bankruptcy Specialist as needed.
Assist Repossession Specialist as needed.
Assist with decedent accounts as needed
Cancel back-end products and track refunds
File GAP and Lien holder claims
File Lenders Protection Claims
Assist with reversing interest and fees and credit card accounts before charge off
Review NOIT and Addendum 2
Review Debt Management proposals
Assist with Manager transfer approvals
Repossession Quality Control- Monthly
Complete Credit Report Audit- Quarterly
Review accounts for possible legal assignment to attorney. Attend small claims hearings when applicable.
Review procedures regularly to ensure compliance.
Review SCRA on vehicles assigned for repossession and vehicles repossessed and pending sale.
Provide list of accounts to Recovery Assistant Manager for quarterly credit reporting audit.
Track and review pending lien sale notices. Contact members and assign vehicles when appropriate.
Review and approve skip a pay and deferments for members.
Monitor charged off vehicle loans for monthly payments or repossession.
Meet assigned goals over a 12-month period.
Complete other duties as assigned.

Benefits

Full medical
Vision
Dental
401k matching
HSA
FSA
Professional Development Opportunities: Offering training programs, workshops, and mentorship.
Recognition and Appreciation: Regularly acknowledging employee achievements and contributions.
Flexible Work Arrangements: Providing options for remote work and flexible scheduling.
Positive Company Culture: Fostering an inclusive, collaborative, and supportive work environment.
Career Growth: Clear paths for career advancement and internal promotions.
Work-Life Balance: Encouraging a healthy balance between professional and personal life.
Employee Empowerment: Allowing employees to make decisions and have autonomy in their roles.
Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.
Wellness Programs: Promoting physical and mental health through wellness initiatives and resources.
Strong Leadership: Having leaders who inspire, support, and guide their teams effectively.
Sense of Purpose: Creating a sense of mission and aligning company goals with employees' personal values.