Senior Receptionist Redmond - Amazon

Northwest Center•Redmond, WA

5d•Hybrid

About The Position

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Senior Receptionist is Amazon’s face and voice to its clients and their guests when they come to campus. A Senior Receptionist will be a resource for our frontline receptionists. Using their years of professional experience and knowledge they will help resolve any escalations, be the example of pro-active engagement and maintain the high quality of service we look to provide our guests. In this role, they will assist with a variety of administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits. Our ideal applicant, is a solution orientated individual who seeks to provide a memorable customer centric experience through each interaction and has an establish career of success supporting dynamic teams. This is a wonderful opportunity to join a growing team that is a part of a mission that benefits our communities. If you have a passion for this type of work, we look forward to meeting you!

Requirements

Experience operating a front desk environment
Positive, upbeat attitude and Excellent in-person customer service skills
Must be reliable and punctual with excellent organizational skills
Must have demonstrated ability to juggle multiple priorities
Ability to maintain composure and good judgment in fast-paced, high-stress environments.
Attention to detail and accuracy
Must be able to potentially lift or carry items up to 50 pounds
Requires travel to several Amazon buildings so the ability to walk consistently within a 1.5 radius is required
The position requires standing and mobility around the campus for long periods of time up to the entire length of the shift
Ability to work independently and out of line of sight from other team members for all or part of shift
Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional evening
This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit
High School Diploma

Responsibilities

Be attentive and provide exceptional, professional customer service to Amazonians, clients, contractors, and visitors by phone, email or in person
Act as the point of reference for guests & Amazon employees who need assistance or information and help resolve any escalations
Will be responsible for overall operation of the front desk and front office activities including, but not the opening and/or closing of service locations
Partner with Receptionist on multi-person desks
Manage inventory at desks and communicate needs to Lead Receptionist.
Responsible for building knowledge, and understanding current and future scheduled events/maintenance/and service provider locations
Follow proper procedures to hang and maintain customer posters in all buildings ensuring a presentable environment at all times
Support Banana Stand and Special Events as needed
Provide coverage across multiple buildings, adapting to both fast-paced and quieter environments as needed.

Benefits

Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
17 Accrued Paid Time Off Days Annually
Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
Retirement 401(K) with a company match
Company-Provided Orca Pass – Unlimited use
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program including six free therapy sessions per year
Opportunity for career development with our NWC Mentorship Match program
Wellness Reimbursement Program - $25/month
Student Loan Contribution Program - $50/month
Pet Insurance Discount Program