Senior RCM Specialist, New Client Engagements

Amperos • New York, NY

1d

About The Position

Amperos Health is seeking a Senior AR Specialist to join their client onboarding team. This role involves deploying to new client go-lives, stabilizing engagements, and building operational playbooks for incoming teams. It is not a traditional billing seat, as the specialist will rotate across clients, specialties, and payer environments. The role requires working claims in new client systems, documenting effective processes, and providing feedback on Amperos's AI tooling to engineering. The position demands deep RCM knowledge, rapid adaptation to unfamiliar systems, and a proactive approach.

Requirements

• 5+ years of hands-on experience in insurance eligibility and verification, medical billing, AR follow-up, and denial management
• Direct experience working in a hospital system or physician practice — you've worked claims from inside a provider environment
• Deep working knowledge of payer portals, clearinghouse workflows, and at least two practice management systems
• Demonstrated expertise in denial resolution across multiple categories: authorization, medical necessity, timely filing, COB, coding
• Experience with appeals processes including writing appeal letters and compiling supporting documentation

Responsibilities

• Deploy to new client go-lives and work claims end-to-end in the client's PMS and the Amperos workqueue from day one
• Participate in client onboarding calls and provide claim-level feedback on workflows and tooling
• Bridge the production gap while permanent associates ramp to full capacity
• Work across multiple practice management systems and payer portals with minimal ramp time
• Identify gaps in client-provided SOPs and escalate with specific recommendations
• Execute claim follow-up, denial resolution, appeals, and payer calls per client-specific SOPs
• Document every workflow, exception, and payer-specific nuance — these become the SOPs and training materials for the permanent team
• Pressure-test Amperos's AI agents against real claims and surface product issues to engineering with enough detail to act on immediately
• Conduct QA reviews of permanent BA work during the transition and flag quality gaps before the team exits the engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed