Senior Quality Systems Engineer

THE CLEVELAND ELECTRIC LABORATORIES COMPANY•Twinsburg, OH

1d•Onsite

About The Position

Cleveland Electric Laboratories (CEL) is seeking an experienced Senior Quality Systems Engineer to lead, maintain, and continuously improve the company's Quality Management System across manufacturing, calibration, certification, and service operations. The role ensures that quality systems remain effective and compliant with customer and industry requirements, including ISO 9001:2015, AS9100D, ISO/IEC 17025:2017, ANSI/NCSL Z540, applicable A2LA requirements, and relevant customer, regulatory, ASTM, and aerospace requirements. This position serves as a key quality resource across the organization and partners with Engineering, Manufacturing, Calibration, Sales, Purchasing, and Operations to prevent defects, improve processes, resolve nonconformances, and strengthen customer satisfaction. The role also supports CEL's ISO/IEC 17025-accredited calibration and certification laboratory, including laboratory records, measurement traceability, accreditation assessments, and risks to measurement validity. The ideal candidate is a hands-on quality professional with experience in manufacturing quality systems and laboratory or metrology environments, who can translate quality requirements into practical processes. CEL is a century-old industrial sensor and temperature-control manufacturer specializing in high-temperature sensing technology.

Requirements

Bachelor's degree in Engineering, Manufacturing, or a related technical field; equivalent experience may be considered.
At least 5 years of progressive quality-management experience in manufacturing, engineering, laboratory, aerospace, or a similarly regulated environment.
Demonstrated experience administering and improving a formal Quality Management System.
Working knowledge of ISO 9001:2015 requirements.
Strong understanding of auditing, nonconformance, root-cause analysis, corrective action, and document control.
Strong analytical, organizational, communication, and problem-solving skills.
Ability to work effectively across departments and influence without relying solely on organizational authority.
Strong attention to detail and ability to manage multiple priorities.

Nice To Haves

Experience with AS9100D.
Experience with ISO/IEC 17025:2017.
Experience with ANSI/NCSL Z540 and/or A2LA accreditation.
Experience in calibration, metrology, testing, or laboratory environments.
Experience with aerospace or defense quality requirements.
Knowledge of AMS 2750 and applicable ASTM standards.
Certified Quality Auditor (CQA), Certified Quality Engineer (CQE), or equivalent certification.
Internal Auditor or Lead Auditor certification.
Experience with ERP/QMS software and electronic document-control systems.
Lean, Six Sigma, or other continuous-improvement experience.

Responsibilities

Maintain and continuously improve CEL's integrated Quality Management System.
Ensure QMS processes comply with applicable ISO 9001, AS9100D, ISO/IEC 17025, ANSI/NCSL Z540, A2LA, customer, and regulatory requirements.
Maintain quality procedures, work instructions, forms, records, and other controlled documentation, and manage document and record control.
Monitor changes to standards and customer requirements and coordinate implementation of necessary changes.
Promote quality, accountability, continuous improvement, and customer focus throughout the organization.
Plan, coordinate, and participate in internal quality audits; prepare for external certification, surveillance, accreditation, and customer audits.
Serve as a primary contact during audits and assessments; track findings and corrective actions through closure and maintain objective evidence of compliance.
Identify systemic risks and improvement opportunities using audit results, process performance, and quality data.
Manage nonconformance and corrective/preventive action processes; lead root-cause analysis and ensure containment, corrective action, documentation, and effectiveness verification.
Analyze recurring quality issues and work with Engineering and Manufacturing to prevent defect recurrence.
Support customer complaint investigations and responses.
Partner with Manufacturing and Engineering to establish and improve quality controls throughout the product lifecycle.
Support inspection, testing, material verification, process controls, final product acceptance, first-article requirements, and customer-specific quality requirements as applicable.
Ensure quality requirements are incorporated into manufacturing processes and documentation; monitor product and process quality metrics.
Assist with supplier quality issues and incoming material nonconformances.
Support the effectiveness of CEL's ISO/IEC 17025-accredited calibration and certification laboratory and integration of laboratory requirements with the broader QMS where applicable.
Support management of laboratory records, procedures, equipment calibration, measurement traceability, and quality records.
Ensure measurement and calibration activities maintain traceability to recognized national and international standards.
Support A2LA assessments and maintenance of the laboratory's accredited scope.
Help ensure calibration and certification processes meet applicable ASTM, AMS 2750, customer, and technical requirements.
Work with laboratory personnel to identify risks to measurement validity and implement appropriate controls.
Develop, maintain, and report quality KPIs; monitor nonconformance, scrap, rework, complaints, corrective actions, audit findings, supplier performance, and other quality indicators.
Use quality data to identify process-improvement and risk-reduction opportunities, and lead or facilitate continuous-improvement initiatives.
Establish measurable objectives and action plans and present quality performance and improvement opportunities to management.
Develop and deliver QMS and quality-related training, ensuring employees understand applicable requirements, procedures, and responsibilities.
Promote employee involvement in identifying quality risks and improvement opportunities, and coach personnel on quality requirements and problem-solving.