Senior Quality Specialist

Mondelēz International • Toronto, ON

12d • Onsite

About The Position

You will lead the plan-do-check-act (PDCA) process of the site quality management system and report results to the quality section manager. You will support elements of the site’s quality system, including internal documentation and change management control including quality policies amendments and registration of internal and external documentation, internal audits, effective PDCA cycles and CAPA system management and management review. In addition, you will coordinate the eQCMS bi-annual review, handle consumer complaints from start to finish, and serve as a key contact for food regulatory agency inspection and contacts management. The position will be the Subject Matter Expert (SME) on quality protocols and processes for the assigned areas. It will support the daily operations team ensuring conformance to corporate and local Quality Policies and SOPs and proactively address risks.

Requirements

• Relevant experience in a laboratory.
• Working efficiently on a team
• Flexibility and adaptability to meet customer/business requirements
• Attending to detail and following written instructions
• Communicating effectively, verbally and in writing
• Project management and working on multiple activities at the same time
• MS office applications
• Bachelor’s degree in food science, Regulatory Affairs or Science.
• 2-5 years’ experience in a related field
• HACCP, PCQI training.
• Experience in GFSI Standards (FSSC, SQF, etc)
• Highly skilled at planning and prioritizing tasks
• Strong communication and interpersonal skills
• Good analytical and problem-solving skills.
• Coaching mindset and ability to function in a servant-leadership model.
• Ability to successfully collaborate across different teams and stakeholders.
• Flexibility to adapt to a dynamic and fast paced high performance work system.
• Exhibit learning agility and display potential to grow in the organization by taking up diverse and challenging assignments.

Nice To Haves

• SAP user skills

Responsibilities

• Responsible for daily oversight of all food safety and quality activities of the production areas including HACCP, GMP, Specification Compliance, SOP Compliance, etc
• Work closely and lead, with the business unit leader, process engineer and production colleagues to implement Lean Six Sigma tools to continuously improve Product Quality, drive down defects, complaints and improve scrap waste.
• Maintain and review, and file Quality and Food Safety paperwork on daily basis in accordance with company guidelines.
• Investigate consumer complaints and trends.
• Facilitate quality discussions and training activities.
• Manage hold/release and non-conformance procedure for finished product or raw/pack materials.
• Manage Quality incidents from the investigation, remediation and follow up with the closure of corrective and preventive actions.
• Participate in project teams for new equipment and infrastructure, working with Safety, Quality, and other departments.
• Actively contribute to the implementation of IL6S tools and systems in correction of issues using Root Cause Analysis tools to eliminate losses.
• Prepare for and participated in internal and external quality audits in conjunction with the Process Quality Lead and Compliance Manager.

Benefits

• highly competitive bonus program with a target of 8% with the possibility for overachievement based on performance and company results
• health insurance
• wellness and family support programs
• life and disability insurance
• retirement savings plans
• paid leave programs
• education related programs
• enhanced vacation and holiday entitlements

What This Job Offers

• Job Type: Full-time
• Career Level: Senior