Senior Quality Operations Specialist- Flexible Location
About The Position
The Quality Operations Specialist is responsible for performing detailed Corrective Action Program investigations and analyses using established formal causal evaluation methods and tools. Collaborates with departments within or across lines of business to develop effective corrective action plans for identified issues. Provides analyses and reporting of adverse trends. Develops quality management systems and plans for process improvement to assure quality assurance and quality control measures are implemented. Evaluates effectiveness of, and recommends improvements in business process, practice and procedures. Identifies and communicates opportunities for systemic improvement. Position will require up to approximately 30% of travel time in work schedule. This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.
Requirements
- High School diploma or equivalent
- 5 years of progressive experience in utility operations or in other highly regulated industry
- Experience with causal evaluation methods and investigations in the utility industry
Nice To Haves
- Bachelors Degree or equivalent experience
- Leadership experience, utility
- Experience in business process reengineering
- RCA-Root Cause Analysis certification
- ACE-Achieving Competitive Excellence certification
- 5 Whys certification
- HFACS-Human Factors Analysis Classification System certification
- Fault Tree Analysis Certification
Responsibilities
- Leads CAP investigations and analyses
- Works collaboratively with stakeholders on moderate to complex investigations and facilitates agreement on the causes of issues.
- Verifies corrective actions are implemented and validates effectiveness to prevent recurrence
- Leads teams to perform business process analysis
- Participates in business process reengineering
- Review failure data, perform trend analysis, and make recommendations to improve system performance
- Recommends process improvements for monitoring, executing and reporting
- Provides quality recommendations by evaluating and reviewing processes in lines of businesses or departments
- Promotes performance improvement
- May coach less experienced team members
Benefits
- discretionary incentive compensation programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
