Senior Software Engineer - Remote

UnitedHealth Group•Eden Prairie, MN

1d•$91,700 - $163,700•Remote

About The Position

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. We are seeking a Senior Quality Engineer (QE) to join our Amazon Connect digital transformation team. This role is critical to ensuring the quality and reliability of our next-generation contact center solutions as we migrate digital channel LOBs from Genesys and LivePerson to AWS/Amazon Connect. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

5+ years of experience in software testing, with a focus on contact center and digital channels (chat, email, SMS)
1+ years of hands-on experience with AWS/Amazon Connect
1+ years of experience with Playwright for test automation
Solid knowledge of API testing (RESTful APIs) and automation
Familiarity with test management tools like QTest and defect tracking systems
Proven ability to analyze test results, troubleshoot issues, and collaborate effectively in an Agile environment
Driver’s License and access to reliable transportation

Nice To Haves

Certifications in software testing, quality assurance, or AWS cloud services
Experience with additional automation frameworks and scripting languages (Python, Java, JavaScript)
Knowledge of AWS services related to contact center solutions (e.g., Lambda, S3, DynamoDB, Lex)

Responsibilities

Design, develop, and maintain automated test scripts using Playwright for Amazon Connect digital channels (chat, SMS, email, IVR)
Validate customer and agent experiences across digital flows, routing logic, chatbot interactions, and asynchronous messaging
Perform API testing using tools like Postman to validate integrations between Amazon Connect and third-party systems
Identify automation opportunities and optimize test suites for scalability and reusability
Create and manage test cases, plans, and suites using QTest or equivalent tools
Track defects, analyze test results, and report key quality metrics to stakeholders
Ensure test coverage aligns with business requirements, compliance standards, and best practices
Collaborate with developers, product managers, and DevOps teams to integrate automated testing into the CI/CD pipeline
Actively participate in Agile/Scrum ceremonies, providing insights on quality risks and improvements
Stay current with testing trends and tools to continuously enhance automation strategies