Senior Quality Control Analyst

Tampa Housing Authority•Tampa, FL

About The Position

The Senior Quality Control Analyst works in Asset Management and reports to the Director of Asset Management. The role compiles and reports portfolio performance information for internal and external users, monitors work order performance and resolution, and coordinates Housing Quality Standards (HQS) inspections among Assisted Housing, Facilities Maintenance, and property management teams. It supports successful first inspections and satisfactory service delivery for work orders, preventive maintenance, and related property operations. The position conducts housing and grounds inspections and provides administrative support to Asset Managers and the Asset Management Department. It monitors property financial performance, budgets, maintenance expenses, revenue, rent delinquency, and marketing plans; reviews operating statements and expense allocations; and supports compliance with housing programs, regulations, and funding requirements. The role also coordinates reasonable accommodation requests and household reassignments, supports resident meetings and property management operations, and performs other duties as assigned.

Requirements

Bachelor’s degree in Public Administration, Business Administration, Finance, Accounting, Real Estate, or a closely related major.
Six years of progressively responsible experience in budgeting, purchasing, facility management, real estate, or a related field; an equivalent combination of education, training, and experience providing the required knowledge, skills, and abilities may also qualify.
Valid Florida Driver’s License.
Must be insurable under the agency’s insurance policy.
Knowledge of HUD, LIHTC, and other federal, state, and local policies, procedures, and regulations related to affordable housing programs.
Ability to research, obtain, and compile data; prepare reports; and formulate and forecast future needs.
Knowledge of algebra and statistics sufficient to perform complex calculations.
Ability to prepare clear, concise reports, analyze data, and make appropriate recommendations within the role’s scope.
Knowledge of management and administration principles and practices.
Knowledge of real estate organization operational policies and procedures.
Knowledge of budgeting and budget administration principles and practices.
Knowledge of accounting and finance principles and practices.
Knowledge of Housing Quality Standards.
Ability to maintain required records, including departmental records and tenant files.
Ability to read and understand policies and guidelines.
Ability to establish and maintain effective relationships with staff, residents, and contractors.
Ability to work in a dynamic environment and adapt to changing goals, priorities, and needs.
Ability to prepare and present ideas and information in formal and informal settings.
Ability to effectively initiate and manage work projects.

Nice To Haves

Certified Housing Manager certification, or ability to acquire it within one year of hire.
Housing Credit Certified Professional certification.
Low Income Housing Tax Credit Professional certification.

Responsibilities

Compile and report portfolio performance information for internal and external users.
Obtain, review, and analyze monthly and weekly performance indicators, including accounts receivable, occupancy, HQS inspections, vacancy turnaround, annual unit inspections, work orders, quality assurance reviews, and resident retention.
Prepare reports, graphs, and charts on performance indicators and present findings orally or in writing.
Analyze trends and recommend process, workflow, and efficiency improvements.
Review City of Tampa Call for Service Reports and distribute relevant information to the Director, Property Managers, and Public Safety Department.
Review and distribute property water, electric, and gas utility reports and post charges when required.
Prepare department board packages and resolutions.
Support property financial performance and operation within property budgets.
Oversee the Maintenance Department procurement process for routine preventive maintenance and capital-needs projects.
Conduct physical property inspections to verify the quality and completeness of work before CGI inspections.
Monitor compliance with applicable federal, state, and private funding legislation, statutes, regulations, and industry best practices; evaluate the impact of future program changes and make recommendations.
Enforce leases consistent with RAD and other subsidized and LIHTC standards, state law, and THA standards of service, while supporting residency and community goals.
Coordinate appropriate onsite resident meetings.
Implement and establish Agency administrative policies.
Ensure participant files comply with HUD regulations.
Initiate and monitor repayment agreements as needed.
Perform HQS inspections and work order quality control, and monitor work order performance and resolution.
Receive HQS inspection notifications from the Assisted Housing Department and coordinate move-in, annual, interim, and special inspections with Property Managers, third-party inspection teams, and designated staff.
Obtain inspection results and report pass, fail, or inconclusive findings promptly to the Asset Management Director, Property Managers, and Facilities Maintenance.
Prepare work orders for failed HQS items, monitor completion, schedule timely re-inspections, and report progress and resolution to relevant directors and Property Managers.
Conduct monthly quality-control reviews, including reviews of income calculations, deductions, payment standards, and rent increases.
Oversee annual independent audits, including gathering files, correcting audit findings, and responding to auditors.
Support the Authority’s administrative functions.
Maintain and reconcile purchase orders and expenditures.
Review reasonable accommodation requests against applicable policies and provide written responses.
Update and maintain property characteristic information in a shared database and provide it as requested.
Update department internet and intranet websites with new and revised content.
Attend and participate in weekly, monthly, and quarterly meetings related to department operations and planning, and follow up on decisions and outcomes.
Assist property management operations and perform other duties assigned by the Director.