Senior Quality Assurance & Support Engineer

Axle • Rockville, MD

16h • $80,000 - $100,000

About The Position

Axle is seeking a skilled, detail-oriented Senior Quality Assurance Engineer to work on a custom Identity Management software product built primarily with Node.js and Angular. The role owns product quality end to end, with a primary focus on testing and quality assurance and infrequent end-user support responsibilities. The engineer designs and executes automated and manual test strategies, applies AI-assisted testing approaches, and responds to user issues as needed. The position works collaboratively with developers, product managers, and designers throughout the development lifecycle.

Requirements

• Bachelor’s degree in computer science, information technology, or a related field, or equivalent practical experience.
• At least 4 years of hands-on experience in software quality assurance or testing roles.
• Demonstrated experience with at least one automated testing framework, such as Playwright, Selenium, or Cypress.
• Solid understanding of software testing principles, including test planning, test-case design, defect lifecycle management, and regression testing.
• Familiarity with RESTful APIs and experience testing API endpoints.
• Experience working in Agile or Scrum development environments.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills, particularly for documenting defects and supporting end users.

Nice To Haves

• Playwright experience, including authoring page object models, handling authentication flows, and running tests in CI environments.
• Experience with LLM-driven or AI-assisted testing.
• Familiarity with identity and access management concepts and authentication protocols such as OAuth/OpenID Connect and SAML.
• Experience with performance or security testing tools and methodologies.
• Knowledge of version control systems, preferably Git, and experience working in CI/CD pipelines.
• Knowledge of cloud environments such as AWS or Azure, particularly for deployment and testing.
• Prior end-user support or help desk experience, including ticket tracking and knowledge base authoring.
• User support and team leadership experience.

Responsibilities

• Design, develop, and maintain automated test suites using Playwright or similar end-to-end testing frameworks, covering mobile and web UI usability, user navigation, APIs, and integration scenarios.
• Write and maintain reliable, readable, extensible test scripts.
• Integrate automated test suites into CI/CD pipelines for continuous validation on each build.
• Monitor test results, investigate failures, and work with developers to resolve defects.
• Use LLM-driven testing techniques to accelerate test-case generation, identify edge cases, and improve coverage.
• Evaluate AI-powered QA tools and assess AI-generated test artifacts for accuracy and completeness.
• Help establish and document best practices for responsible use of AI tools in QA workflows.
• Develop and execute manual test plans for new features, bug fixes, and regression scenarios not yet covered by automation.
• Perform exploratory testing to identify usability issues, edge cases, and unexpected behavior.
• Test identity and access management flows, including authentication, authorization, and user profiles.
• Document defects with sufficient context for developers to resolve them efficiently.
• Respond to end-user support requests for the Identity Management system and triage issues to distinguish user error, configuration problems, and software defects.
• Document recurring support issues and work with developers to address root causes.
• Contribute to user-facing documentation, FAQs, and knowledge base articles.
• Collaborate with developers, product managers, and designers to understand requirements and build testability into features.
• Participate in sprint planning, design reviews, and retrospectives, providing a quality-focused perspective.
• Communicate test status, coverage gaps, and risk assessments to stakeholders.

Benefits

• 100% medical, dental, and vision coverage for employees.
• Paid time off and paid holidays.
• 401(k) match up to 5%.
• Educational benefits for career growth.
• Employee referral bonus.
• Flexible spending accounts for healthcare (FSA), parking reimbursement (PRK), dependent care (DCAP), and transportation reimbursement (TRN).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior