Senior Quality Assurance & Support Engineer

Axle • Rockville, MD

23d

About The Position

Axle is hiring a skilled, detail-oriented engineer to own end-to-end quality for a custom Identity Management software product built primarily with Node.js and Angular. The role focuses primarily on testing and quality assurance, with infrequent end-user support requests. The engineer will design and execute automated and manual test strategies, apply AI-assisted testing approaches, and work with users and cross-functional teams to identify and resolve product issues.

The position involves developing and maintaining automated tests for web and mobile usability, navigation, APIs, and integrations; integrating test suites into CI/CD pipelines; and monitoring and investigating test failures. It also includes evaluating and using AI-assisted QA tools, conducting manual and exploratory testing, validating identity and access management flows, documenting defects, and responding to and triaging end-user issues. The engineer collaborates throughout the development lifecycle with developers, product managers, and designers, and contributes to support documentation and QA practices.

Requirements

• Bachelor’s degree in computer science, information technology, or a related field, or equivalent practical experience.
• At least 4 years of hands-on experience in software quality assurance or testing roles.
• Demonstrated experience with at least one automated testing framework, such as Playwright, Selenium, or Cypress.
• Solid understanding of software testing principles, including test planning, test-case design, defect lifecycle management, and regression testing.
• Familiarity with RESTful APIs and experience testing API endpoints.
• Experience working in Agile or Scrum development environments.
• Strong analytical and problem-solving skills and attention to detail.
• Excellent written and verbal communication skills, particularly for documenting defects and supporting end users.

Nice To Haves

• Playwright experience, including authoring page object models, handling authentication flows, and running tests in CI environments.
• Experience with LLM-driven or AI-assisted testing.
• Familiarity with identity and access management concepts, including OAuth/OpenID Connect and SAML.
• Experience with performance or security testing tools and methodologies.
• Knowledge of version control systems, preferably Git, and experience with CI/CD pipelines.
• Knowledge of cloud environments such as AWS or Azure, particularly related to deployment and testing.
• Prior end-user support or help desk experience, including ticket tracking and knowledge base authoring.
• User support and team leadership experience.

Responsibilities

• Design, develop, and maintain automated test suites using Playwright or similar end-to-end testing frameworks, covering mobile and web UI usability, user navigation, APIs, and integration scenarios.
• Write reliable, readable, and extensible test scripts as the product evolves.
• Integrate automated test suites into CI/CD pipelines for continuous quality validation on every build.
• Monitor test results, investigate failures, and work with developers to resolve defects.
• Apply LLM-driven testing techniques to accelerate test-case generation, identify edge cases, and improve coverage.
• Evaluate AI-powered QA tools and assess AI-generated test artifacts for accuracy and completeness; refine them to meet quality standards.
• Help establish and document best practices for responsible use of AI in the QA workflow.
• Develop and execute manual test plans for features, bug fixes, and regression scenarios not yet covered by automation.
• Perform exploratory testing to uncover usability issues, edge cases, and unexpected behavior.
• Test authentication, authorization, and user profile flows.
• Document defects clearly and completely for efficient developer resolution.
• Respond to end-user support requests for the Identity Management system and triage issues as user error, configuration problems, or software defects.
• Document recurring support issues and work with developers to address root causes.
• Contribute to user-facing documentation, FAQs, and knowledge base articles.
• Collaborate with developers, product managers, and designers to understand requirements and build testability into features.
• Participate in sprint planning, design reviews, and retrospectives, contributing a quality-focused perspective.
• Communicate test status, coverage gaps, and risk assessments to stakeholders.

Benefits

• 100% medical, dental, and vision coverage for employees
• Paid time off and paid holidays
• 401(k) match up to 5%
• Educational benefits for career growth
• Employee referral bonus
• Flexible spending accounts for healthcare (FSA), dependent care (DCAP), and transportation (TRN)
• Parking reimbursement account (PRK)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior