Senior Quality Assurance Specialist-Commercial HVAC

Texas AirSystems • Lubbock, TX

20d • Hybrid

About The Position

Texas AirSystems has been shaping the HVAC landscape in Texas for over four decades. With 500+ team members and seven offices statewide, we partner with over 60 leading manufacturers to deliver custom, high-performance solutions that stand the test of time. Here, your work matters. You’ll be part of a team that values collaboration, rewards curiosity, and gives you the tools to keep growing. Whether you’re just getting started or looking for your next big challenge, this is a place where you can thrive and make a real impact. The Opportunity Fast growing Irving Manufacturer's Rep. firm of commercial HVAC products seeks an experienced Quality Assurance Specialist with a proven track record for success. The Quality Assurance Specialist will support the Equipment Sales team by providing quality assurance oversight on equipment orders, quotes, submittmits, and sales documentation. This is a full-time, salaried, exempt opportunity for an energetic go-getter with career growth mindset and desires. An ideal candidate will be customer service oriented, work well with others and has the ability to demonstrate leadership capabilities. Position requires a high level of correspondence with Account Executives, manufacturers, and customers.

Requirements

• High School Diploma or equivalent
• Must have valid driver's license with good driving record
• 10+ years' experience working in commercial HVAC equipment sales or a related industry
• Ability to work independently & work in a team environment
• Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad)
• Working knowledge of commercial HVAC equipment, product lines, and manufacturer specifications
• Ability to work independently with minimal supervision and balance requirements of multiple and varied duties
• Ability and willingness to travel up to 45% of the time within Texas, with occasional travel outside the state, and to operate a company-provided vehicle
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Mental stamina for problem solving and prioritizing multiple tasks.
• Ability to manage people and situations when conflicts arise.
• Ability to seize opportunities with the drive to complete goals.
• Ability to establish and grow relationships with customers through effective verbal and written communication.
• Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners.
• Able to solve problems and skillfully negotiate with a minimum of noice while managing stress.
• Demonstrates integrity and trust through appropriate directness and truthfulness.
• Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.
• Regularly required to use hands to operate a computer keyboard and reach with hands and arms.
• Frequently is required to stand, walk, and sit.
• May occasionally be required to climb or balance, stoop, kneel, crouch, or crawl while conducting field site visits or equipment inspections.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• HVAC certification, OSHA 10 Training, electrical knowledge, and/or EPA Certification preferred (i.e. HVAC Journeyman, Boiler Operator, Gas Installer, etc.)
• Experienced with multiple manufacturer software systems (i.e. ABB, Wattmaster, MCS, Trane, Carrier, JCI) preferred

Responsibilities

• Review equipment orders, quotes, and sales documentation for accuracy and completeness prior to submission and processing.
• Ensure equipment orders and submittals meet manufacturer brand standards and company quality standards.
• Verify equipment specifications, pricing, and order details against customer requirements and manufacturer documentation.
• Coordinate with Account Executives, manufacturers, and customers to research and resolve equipment order discrepancies.
• Track equipment orders from quote through delivery to help ensure accuracy, quality, and on-time fulfillment.
• Conduct quality reviews of equipment submittals, drawings, and product documentation.
• Assist Account Executives with the preparation and quality review of proposals and sales documentation.
• Maintain accurate records of equipment sales orders, change orders, and related correspondence.
• Practice OSHA safety standards and safety standards set by Texas AirSystems.
• Coordinate with the Safety Director to report unsafe conditions or suspicious activity encountered while traveling to customer or job sites.
• Must maintain acceptable quality assurance metrics and brand audit score.
• Promote company policies and philosophies to all Account Executives and customers.
• Promptly investigate, report, and take any immediate required action to resolve customer complaints or discrepancies related to equipment orders.
• Promptly communicate to Account Executives and Project Managers any order issues or special cases that warrant their attention.
• Actively contribute to developing best practices and standard operating procedures for the Equipment Sales quality assurance process.
• Dedicated to continuous improvement in quality, cost, communication and to building long-term relationships internally and externally.
• Represent the company in a positive manner to manufacturers, contractors, and owners.
• Works in a team-based environment with Account Executives to share information and workload while ensuring customer satisfaction.
• Travel up to 45% of the time within the state of Texas, with possible travel outside the state of Texas, to support Account Executives and customers.
• Operate a company-provided vehicle safely and in accordance with company policy.
• Performs other duties as assigned.
• Flexibility to work overtime/weekends, as required.

Benefits

• Company vehicle will be provided
• Salary is competitive and dependent on qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED