Senior Quality Assurance Engineer – Consumer Hardware
About The Position
iFIT is seeking a Senior Quality Engineer to lead investigations of high-impact product and supplier quality issues involving connected fitness hardware and electronics. The role owns analysis from initial field signal through root cause, containment, and verified closure, and translates technical findings into clear assessments of risk, cost, and customer impact for executives. The position works across Engineering, Manufacturing, Supply Chain, Customer Care, and contract manufacturers in China and Vietnam, driving decisions on containment, shipment holds, and corrective action, while establishing standards for quality investigations and communication. The role is onsite in Logan, Utah. It supports measurable improvements in customer experience and warranty-related Cost of Poor Quality, reduces Cost of Poor Quality through investigations and continuous improvement, and champions adoption of at least one AI initiative to replace repetitive or highly manual quality tasks.
Requirements
- Bachelor’s degree in Electrical, Mechanical, Industrial, or Quality Engineering, or a related technical field, from an accredited institution.
- At least 7 years of experience in Quality Engineering, Reliability, or Product and Manufacturing Engineering, including at least 3 years leading complex root-cause investigations on electromechanical or consumer hardware products.
- Demonstrated record of leading 8D/root-cause investigations to verified closure across cross-functional teams and external suppliers.
- Ability to communicate technical findings to executive audiences in writing and in person, with clear recommendations, risk framing, and business impact.
- Strong data analysis skills, including working with large field, warranty, and manufacturing datasets in Excel/Sheets, SQL, or Python to identify patterns and quantify impact.
- Strong circuit analysis and troubleshooting skills, with working knowledge of IPC-A-610 and common electronic failure modes.
- Authorized to work in the United States without sponsorship.
Nice To Haves
- ASQ Certified Quality Engineer (CQE) or Certified Reliability Engineer (CRE), or Six Sigma Black Belt.
- Experience with SPC, Weibull/reliability analysis, DOE, Fault Tree Analysis, and DFMEA/PFMEA.
- Experience managing quality with contract manufacturers in Asia, including China and Vietnam, and willingness to travel internationally as needed.
- Background in connected fitness, consumer electronics, or motor-driven consumer products.
- Familiarity with product safety standards including UL/IEC, ASTM, and ISO 20957 fitness equipment standards, as well as field action and recall processes.
- Experience building quality dashboards with BI and analytics tools such as Snowflake, Tableau, Power BI, or similar.
- Understanding of AC/DC circuits and motors, digital logic, and microcontrollers; experience with LabVIEW, Python, or Raspberry Pi for test automation.
- Comfort working in a fast-paced environment with competing priorities and fluency with Office Suite and Google Workspace.
Responsibilities
- Lead end-to-end investigations of high-severity field, factory, and supplier quality issues using structured methods such as 8D, Ishikawa, 5-Why, and Fault Tree Analysis, through verified effectiveness.
- Analyze field-return, warranty, customer-contact, incoming-inspection, and test data to identify emerging issues, quantify failure rates and trends, and assess customer and financial impact.
- Own quality-event communications to the executive team, providing status, risk assessments, and recommendations on containment, shipment holds and release, rework, and field action.
- Build and present executive-level quality reviews and dashboards connecting technical findings to Cost of Poor Quality, customer experience, and business risk.
- Direct containment and corrective and preventive actions with contract manufacturers and component suppliers; verify implementation through data, audits, and on-site validation as needed.
- Conduct hands-on technical analysis, including PCB/PCBA inspection per IPC-A-610, component- and system-level troubleshooting using schematics and SolidWorks drawings, and failure reproduction in the lab.
- Define and execute functional, environmental, and life testing to confirm root cause and validate fixes before release.
- Partner with Design and Manufacturing Engineering to incorporate lessons learned into DFMEA/PFMEA, control plans, and design and process standards.
- Mentor Quality Engineers and cross-functional teams on investigation rigor, data analysis, and technical writing, and set standards for investigation reports.
- Drive targeted quality initiatives and cross-functional collaboration to improve the Perfect Order Index.
- Manage supplier accountability and proactive quality work to meet Cost of Poor Quality warranty targets.
- Implement at least one AI initiative focused on replacing repetitive or highly manual quality tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
