Senior QA Engineer

Miratech

3d•Remote

About The Position

The Senior QA Engineer is responsible for ensuring the quality and reliability of IVR and web applications through comprehensive testing and validation. This role owns end-to-end test strategy and execution, with a strong focus on voice testing services, system integration testing, and customer experience validation. The position plays a critical role in ensuring that releases meet functional, technical, and quality expectations before deployment. The role works closely with IVR Engineers, Application Architects, Product Owners, and Project Managers. It combines hands-on testing, test planning, and coordination across multiple releases in an enterprise delivery environment.

Requirements

Minimum 4 years of experience planning, executing, and reporting test efforts
Experience testing IVR and voice applications
Strong experience writing test cases and test scripts for applications
Solid understanding of QA methodologies, testing processes, and best practices
Experience with end-to-end and integration testing in contact center environments
Working knowledge of SQL for data validation and testing support
Strong communication skills and ability to collaborate across technical and non-technical teams

Nice To Haves

Familiarity with WireMock
Experience of working with Cyara

Responsibilities

Plan, execute, and report on testing activities for IVR and applications
Develop and maintain test plans, test cases, and test scripts based on design and requirement documents
Lead voice testing services, including IVR flows, prompts, integrations, and call scenarios
Balance testing resources across multiple concurrent releases
Track and report test progress, risks, and quality metrics to stakeholders
Lead test review meetings and coordinate defect triage with development teams
Identify opportunities for future test automation
Support integration testing across IVR, web applications, and backend services