Senior QA Engineer

Plenful • San Francisco, CA

2d • Hybrid

About The Position

As a Senior QA Engineer, Customer Quality, you will help ensure our products work not just in ideal conditions, but in the ways customers actually use them. You will focus on customer workflows, production issues, enterprise configurations, and release readiness, helping us identify friction before it impacts trust, retention, or operational success.
You won’t just find bugs, you will turn customer pain points, real-world usage patterns, and production signals into clear test coverage, reproducible findings, and long-term quality improvements. Working closely with Engineering, Product, Customer Success, and Implementation, you will help bridge the gap between “code complete” and “customer success.”

Requirements

• 5–8+ years of experience in QA or quality engineering roles, ideally in high-growth SaaS environments
• Strong experience in test planning, customer journey-based testing, exploratory testing, and risk-based validation.
• Hands-on experience writing automated tests using tools such as Playwright, Cypress, Selenium, Postman, or similar
• Strong troubleshooting and debugging skills using logs, metrics, traces, and other production evidence
• Familiarity with CI/CD workflows and modern test infrastructure
• Strong understanding of shift-right testing and production issue analysis
• Mastery of test design techniques
• Clear owner mindset and strong cross-functional communication skills in fast-moving environments

Nice To Haves

• Experience with healthcare, compliance-sensitive systems, or structured documents/data formats such as PDFs, HL7, or FHIR is a plus
• We’re especially excited about candidates who use AI thoughtfully to accelerate investigation, test design, automation, and overall engineering effectiveness.

Responsibilities

• Customer Quality & Feedback: Turn customer-reported issues and pain points into clear technical findings, regression coverage, and preventative quality improvements
• Identify recurring patterns in customer feedback, support escalations, and production failures, and help drive long-term fixes
• Partner with Product, CS, and Engineering to improve the reliability and usability of customer-facing workflows
• Production Issue Triage & Troubleshooting: Lead QA Support for complex production issues and escalations
• Use logs, metrics, and observability tools to provide Engineering with clear reproduction of steps and root cause analysis
• User Acceptance & Release Validation: Design and execute UAT strategies for new features and customer-facing changes
• Validate that releases, migrations, and operational changes meet real enterprise use cases before broader rollout
• Provide customer-quality input into release readiness for high-risk workflow
• Customer Journey & Workflow Testing: Test and automate critical customer workflows to identify friction, edge cases, failure modes, and usability risks
• Validate real-world scenarios across customer configurations, operational handoffs, and product workflows
• Partner with Product and CS to improve long-term usability and customer confidence
• Technical Onboarding Assistance: Work with Implementation teams to validate customer-specific configurations and onboarding scenarios
• Build regression coverage for high-risk onboarding paths, enterprise setup flows, and recurring implementation issues
• Incident Learning & Preventative Quality: Identify testing gaps revealed by production issues and convert them into stronger coverage and process improvements
• Lead functional and contextual root cause analysis for customer-impacting incidents
• Help ensure customer-facing incidents result in durable quality improvements, not just one-time fixes

Benefits

• Comprehensive Benefits Package: Enjoy unlimited PTO, fully covered health insurance (medical, dental, and vision), meal stipend, health & wellness stipend, 401(k) matching, and stock options
• Mission-Driven, World-Class Team: Join an exceptional group of professionals aligned around a meaningful mission and committed to making an impact
• Opportunities for Growth: Strengthen your partnership expertise through collaboration with experienced, high-performing leaders across the organization
• Flexible Hybrid Work Environment: This position is would be based out of our downtown San Francisco office 2 days a week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed