Senior Public Safety Officer

Advocate Health•Fond du Lac, WI

22d•$23 - $34•Onsite

About The Position

The Senior Public Safety Officer provides professional, compassionate, customer-service-oriented security services in accordance with department policies, procedures, and training. The role protects patients, visitors, teammates, and property through routine patrols, emergency response, incident investigation, de-escalation, and enforcement of safety and security rules. The officer also supports department training, onboarding, and competency development, and builds partnerships across facility departments and with external law enforcement and first responders. This is a full-time, 1.0 FTE position averaging 40 hours per week (80 hours biweekly). The schedule is second shift, 3:00 p.m.–11:00 p.m., Sunday through Thursday, with holiday work as scheduled. The listed pay range is $22.90–$34.35. The role requires a high school diploma or GED and typically four years of experience in security, public safety, or customer service that includes responding to emergencies and identifying and resolving risks. Required credentials include a valid driver’s license and other applicable healthcare security, state, and equipment certifications. The position involves frequent exposure to aggressive behavior and emotionally charged situations, physical activity throughout the workday, and potential exposure to various workplace hazards.

Requirements

High school graduate or GED.
Typically four years of experience in security, related public safety, or customer service, including responding to emergent situations and identifying and resolving risks to patients, visitors, teammates, or property.
Obtain the International Association for Healthcare Security and Safety Security Officer Healthcare Certification (CHSO) within two years of appointment; recertification is not required.
Valid driver’s license issued by a Division of Motor Vehicle.
For Illinois teammates, a Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
For Wisconsin teammates, a Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
Certification in conducted energy weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.
Illinois team members must have completed the State of Illinois 20-hour Basic Security Officer course.
Ability to demonstrate emotional intelligence and respond empathetically and compassionately to teammate, visitor, and patient incidents.
Ability to remain calm under pressure and help maintain a safe, welcoming, and therapeutic environment.
Ability to collaborate with medical staff and external law enforcement as appropriate, and to work respectfully and constructively with peers.
Must pass a background investigation, drug screen, pre-placement physical, and post-offer psychological screening assessment, with further screening pre-employment and periodically thereafter. Teammates already employed as Public Safety Officers before 7-28-24 have 18 months to comply.
Mature judgment and sound reasoning, with a courteous and tactful demeanor when dealing with teammates, visitors, and patients, including verbally aggressive people.
Demonstrated experience quickly assessing dangerous situations and taking appropriate action.
Demonstrated verbal and written communication skills.
Ability to use a computer for documentation, including Microsoft Word, Excel, web navigation, and database entry.
Ability to defend oneself or others when de-escalation fails and there is cause to restrain a non-compliant person committing a criminal act or lacking capacity and attempting to elope.
Ability to communicate effectively and hear radio and telephone communications at high and low decibel levels.
Ability to communicate by radio and telephone with clear diction and without impediments.
Ability to sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds; and push or pull with 35 pounds of force.
Vision of 20/20 in both eyes or correctable to 20/20 with corrective lenses in both eyes.
Physical fitness to walk all areas of facilities and grounds, restrain individuals when necessary, and assist clinical teammates in lifting patients of all sizes.
Ability to handle personal stress and possible violence.

Nice To Haves

Knowledge of behavioral threat assessment.
Knowledge of use-of-force review.
Awareness of crime prevention through environmental design.
Ability to present material and facilitate meetings.

Responsibilities

Provide security services with professionalism, fairness, compassion, and a customer-service approach; comply with and enforce safety and security rules and regulations.
Maintain a professional and approachable demeanor and keep department uniforms and equipment in good repair.
Conduct interior and exterior patrols, inspect for vulnerabilities, hazards, and fire conditions, audit Interim Life Safety Measures, manage patient valuables, and conduct contraband searches.
Provide information, directions, and physical assistance to team members, patients, and visitors; control traffic, monitor visitor conduct, and question unauthorized persons.
Prevent, respond to, and investigate workplace violence and respond to service calls involving combative or threatening patients or visitors and teammate incidents.
Serve as a resource for de-escalation and use force when necessary and authorized, including conducted energy weapons and handcuffing.
Plan for, prevent, practice, and respond to emergencies, including lost or abducted infants or children, fires, and active threats; intervene physically in accordance with training when injury may occur.
Investigate incidents on Advocate Health property, complete timely and accurate reports, address and escalate complaints, and provide supporting documentation.
Conduct liaison rounds, build partnerships with departments and units, and provide security-awareness education to team members.
Coordinate with federal, state, and local law enforcement and first responders; coordinate, brief, and monitor law enforcement prisoner-patient guards for policy compliance and safety.
Support department training by serving as a preceptor for probationary officers, implementing orientation and onboarding, assessing trainees, compiling feedback, maintaining training records, training officer competencies, and preparing lesson plans when expectations are not met.
Serve as a field instructor when assigned, maintain instructor-level certifications, and provide training in accordance with standards.
Maintain required training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapons, department-issued equipment, and requirements in the training academy and Annual Training Plan.
Assist with exterior traffic and crowd control, parking enforcement, valet parking assistance, and vehicular assistance.
Use interview and interrogation tactics to gather information about incidents.
Conduct patrols using a community-oriented approach.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Competitive compensation, with potential premium pay for shifts, on-call work, and other eligible conditions.
Incentive pay for select positions.
Opportunity for annual performance-based increases.
Career development programs and well-being programs.