Senior PS Program Manager

Open Text Inc.

7d • Hybrid

About The Position

We are seeking a Senior Program Manager to join our Professional Services (PS) team, supporting the success and growth of our most strategic enterprise customers. In this role, you will serve as a trusted advisor and primary point of contact for delivery execution, customer relationship management, and long-term account strategy. While initially aligned to a key enterprise customer, this role is designed to model best-in-class engagement across all high-value enterprise accounts.
This is a high-impact, customer-facing role where strategic judgment, cross-functional leadership, and a deep understanding of services delivery and customer needs will directly influence retention, expansion, and satisfaction.

Requirements

• 7+ years of experience in customer-facing roles, such as Program Management, Account Management, or Customer Success, ideally in Professional Services or SaaS.
• Deep experience in eDiscovery, legal technology, or related domains.
• Proven ability to build trust and credibility with senior customer stakeholders.
• Strong business acumen with a strategic mindset and a bias for action.
• Exceptional cross-functional leadership and communication skills.
• Demonstrated ability to identify growth opportunities and drive execution in partnership with Sales.
• Comfortable operating in high-stakes, complex account environments.

Responsibilities

• Own and advance the customer success strategy for the assigned account across all PS and product engagements.
• Establish a clear, outcomes-oriented engagement plan aligned to the customer’s evolving business priorities.
• Build and maintain strong relationships with key customer stakeholders.
• Proactively surface emerging needs and deliver strategic guidance across eDiscovery and adjacent service areas.
• Serve as the voice of the customer within internal teams to align on delivery priorities and resolve issues.
• Lead internal coordination across PS, Product, Support, and Sales to ensure seamless service execution.
• Drive successful execution of services in alignment with contractual obligations and business outcomes.
• Coordinate efforts across multiple service lines and internal teams to ensure delivery excellence.
• Identify and shape upsell opportunities in close partnership with Sales.
• Develop and execute strategies that promote long-term value and account expansion.
• Exercise independent judgment in navigating competing demands within the account.
• Balance short-term delivery with long-term customer health and growth.
• Leverage expert-level understanding of eDiscovery and enterprise customer operations to solve delivery challenges and mitigate risk.
• Apply insights from the account to inform scalable approaches for similarly scaled enterprise customers.

Benefits

• thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing
• variable and commission compensation opportunities for eligible roles
• vacation entitlement
• paid time off
• bonus or commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed