Senior Protech Virtual Diagnostic Technician

Protech Electronics•Lewisville, TX

48d•Onsite

About The Position

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers. This position will proceed to management level after probationary period if needs are met.

Requirements

Customer service focused, ability to develop relationships and deliver operational consistency
Initial contact for technical support and escalation of 2nd tier support
Original Equipment Manufacturer (OEM) Service Information to properly diagnose vehicle repairs on foreign and domestic vehicles
Explain technical diagnosis and correct repair process
Support internal field technicians and business partners with technical evaluations
Accurate report entry in various internal management systems
Ability to research, understand, and resolve technical opportunities during the repair and documentation
Proficient in identification of fault codes, error message, module corrections, etc.
Ability to prepare, write, read, and demonstrate effective communication skills
Master in navigating technical repair sites
Proficient in module programming, initialization, and coding
Continued education on new vehicle technology repair standards
Ability to attend instructor led training or self-study learning modules
Develop and maintain excellent customer relationships through our company purpose and core values
Self -motivated, positive attitude, with a client-focused perspective.
Knowledge of multiple OEM software programs
Knowledge of Autel diagnostic platforms, as well as other multiple aftermarket solutions available.
Diagnostic and troubleshooting skills
Vehicle Electrical system knowledge
Ability to read, comprehend OEM service information and then relay the pertinent information to the car-side teammate
Knowledge of OEM vehicle communication devices and their connectivity processes and recovery sequences
Must be proficient in Microsoft Office products
Self -motivated, positive attitude with a customer focused vision
Must be able to communicate effectively with various levels of leadership internally and externally
OEM vehicle communication devices and their connectivity processes and recovery sequences
Ability to diagnose CAN Network failures using multimeter, lab scopes and OEM diagnostic software.
Recover and link OEM Vehicle Communication Interfaces via VCI managers
Perform Computer compatibility checks when software issues arise and determine proper remediation.
Work within OEM protocols, and new industry standards. Including Doip, CAN (at different bit rates), J1979, J2534, Gm Global B.
Diagnose failures via continuity checks, resistance checks, and PID live data with multiple sources to determine failures.
Relay this information and work with field techs to repair vehicles in a timely manner
Recovering Modules and software by manually coding modules and bit data in EEPROM
Perform Escalated repair orders that local, remote technicians have not been able to diagnose, working as the last line of defense.
Work with R&D utilizing current and future diagnostic processes
Monitor consistencies and failures to create internal Technical Bulletin's as reference
Create training documents for all techs, field and remote
On occasion host training classes as a specialist to teach and guide all technicians in Electronic Control Unit coding, programming and calibrations.
Minimum of 5 years in an automotive environment
Equivalent combination of education, experience and training acceptable
Comprehensive knowledge of field policies, procedures, and practices
Must be able to communicate effectively with various levels of leadership internally and externally
Must be proficient in Microsoft Office products
Self -motivated, positive attitude with a customer focused vision
2 years of experience within the Virtual Operations Team, demonstrating the advanced level of capability and coverage.
Senior PVDT will be proficient in a minimum of 4 OEM softwares.
Being able to complete all functionality within the program.
Comprehensive knowledge of field policies, procedures, and practices
Experience with 4 channel lab scope, Digital Volt meters and pressure transducers
Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

Trade school experience preferred
ASE, MECP or I-CAR certifications preferred
ADAS certified (preferred but not required)
ASE certified (preferred but not required)

Responsibilities

Initial contact for technical support
Original Equipment Manufacturer (OEM) Service Information to properly diagnose vehicle repairs on foreign and domestic vehicles
Explain technical diagnosis and correct repair process
Support internal field technicians and business partners with technical evaluations
Ability to research, understand, and resolve technical opportunities during the repair and documentation
Proficient in identification of fault codes, error message, module corrections, etc.
Perform Module programming & configurations for multiple OEM’s
Perform ADAS calibrations
Utilize Autel remotely to assist in Aftermarket tool capable calibrations and programming
Become and “Expert within the Autel Remote Expert platform in order to perform module programming, configurations, coding, and ADAS calibrations
Ability to attend instructor led training or self-study learning modules
Continued education on new vehicle technology repair standards
Assist & train non-senior level teammates
Complete a higher number of or more complex support requests than non senior level teammates
Assist the escalation team in advanced level diagnostics and resolve more complex case issues
Develop and maintain a list of internal TSB’s for inter-department growth and problem solving
Accurate report entry in various internal management systems
Ability to prepare, write, read, and demonstrate effective communication skills
Master in navigating technical repair sites
Proficient in module programming, initialization, and coding
Develop and maintain excellent customer relationships through our company purpose and core values
Ability to diagnose CAN Network failures using multimeter, lab scopes and OEM diagnostic software.
Recover and link OEM Vehicle Communication Interfaces via VCI managers
Perform Computer compatibility checks when software issues arise and determine proper remediation.
Work within OEM protocols, and new industry standards. Including Doip, CAN (at different bit rates), J1979, J2534, Gm Global B.
Diagnose failures via continuity checks, resistance checks, and PID live data with multiple sources to determine failures.
Relay this information and work with field techs to repair vehicles in a timely manner
Recovering Modules and software by manually coding modules and bit data in EEPROM
Perform Escalated repair orders that local, remote technicians have not been able to diagnose, working as the last line of defense.
Work with R&D utilizing current and future diagnostic processes
Monitor consistencies and failures to create internal Technical Bulletin's as reference
Create training documents for all techs, field and remote
On occasion host training classes as a specialist to teach and guide all technicians in Electronic Control Unit coding, programming and calibrations.
Other duties as assigned.