Senior Property Operations Manager - Cardinal Towne & University Pointe

American Campus Communities•Louisville, KY

6h•Onsite

About The Position

The Senior Property Operations Manager at ACC plays a pivotal role in enhancing the resident experience across multiple properties. This position serves as a critical step in the transition from managing a single property to overseeing greater full-scale or facilities operations. In this role, you’ll be developing and executing strategies for facilities operations and expense control, as well as recruiting, hiring, and mentoring teams to drive performance and foster a positive work culture. The Senior Property Operations Manager will collaborate closely with university partners, who are actively involved in leasing and residence life activities, as well as internal support teams to address concerns and advocate for capital improvements that bolster property value.

Requirements

5 years’ of leadership experience in student or multi-family housing, or similar industry.
Bachelor’s degree in business or relevant field preferred.
Skills in customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills.
Strong communication and collaboration skills.
Demonstrated leadership skills.

Nice To Haves

While not all candidates will have direct multi-property oversight experience, they should be prepared to grow into a broader portfolio-level role.

Responsibilities

Drive a continuously improving resident experience by providing direction to all property and facilities operations for multiple communities, ensuring they are at ACC standard.
Recruit, hire, supervise, train, coach and develop direct reports to maximize performance; create a positive, engaging workplace for teams.
Conduct performance evaluations of direct reports and performance discussions with team members.
Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
Ensure portfolio has well executed operations strategies in place, with timely and measurable action plans.
Set goals with property leaders, conduct performance evaluations and development plans. Collaborate with Regional Director on succession planning and cross-train for operational flexibility.
Oversee Senior Service Manager to ensure portfolio meets maintenance and curb appeal standards, efficient work order completion, and preventative maintenance expectations. Advocate for capital improvements as needed to maximize asset value.
Attend resident events as needed and resolve all escalated resident concerns.
Direct oversight of portfolio performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs, including utilizing vendor partnerships.
Lead communication throughout portfolio to align with operational goals; implement policies to increase safe work environment for all employees.
Ensure University partners are informed and supported, as the go-to market liaison, as well as attend events as needed; handle all escalated concerns.
Partner closely with support teams, including HR, Facilities, and Retail support to address concerns and for assistance to clear roadblocks for teams.
Maintain key control oversight, including key box access.
Other duties as assigned by manager.
Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.
This role oversees Cardinal Towne & University Pointe