Senior Property Manager (CRE)

Cushman & Wakefield•San Jose, CA

20h•$119,000 - $140,000•Onsite

About The Position

Responsible for managing one or more national or local accounts, including providing timely, consistent, and accurate flow of information required to operate the portfolio in order to meet the client’s and company objectives. Act as a point of contact for integrating service platform for the client, as well as ensuring that accounting practices are sound and consistently applied. Provide the general and financial information required for other members of the management team to make informed decisions and to carry out their operating responsibilities. This role involves providing leadership for geographically or functionally distinct markets, implementing business unit strategy, and maintaining strong client relationships. Proactive customer service is essential, including communicating performance expectations and results. The manager will regularly interact with tenants to ensure satisfaction and coordinate with Property Managers on issues. Key duties include preparing reports, annual budgets, and other client documents, overseeing operating compliance with approved budgets, and ensuring property tax and insurance administration. The role also involves compliance with purchase order systems, contracts, policies, procedures, and accounting requirements. Overseeing the billing process, monitoring cash flow, and assisting with cost allocations are also critical. The Senior Property Manager is responsible for maintaining internal financial benchmarks for each asset, coordinating construction projects, and approving related documents. Additionally, the role includes staffing, developing bench strength, succession planning, conducting property inspections, and performing annual performance evaluations and career path discussions for property management and maintenance staff. Analyzing and making recommendations regarding staffing needs, personnel performance, salary administration, promotions, and training are also part of the role.

Requirements

Bachelor Degree in Business or related discipline
8+ years of real estate property management or related experience
5+ years of supervisory experience
CPM and/or RPA comparable experience in a senior leadership role
Real Estate License
Industry designations and is an active participant/leader in external charitable and local and national industry related organizations
Ability to monitor and anticipate trends and changes within the industry
Advanced knowledge of Microsoft Office Suite
Demonstrate initiative through taking on additional assignments and responsibilities
Demonstrate advanced problem solving and deal with a variety of options in complex solutions.
Requires expert level analytical and quantitative skills

Responsibilities

Provide leadership for markets which are geographically or functionally distinct and demonstrate ability to implement business unit strategy
Develop and maintain both a communication style and relationship that fits the client’s preferred style
Demonstrate proactive customer service regarding all aspects of account management.
Communicate proactively, first when performance is not meeting expectations, and second when performance meets or exceeds expectations
Regularly associate with tenants to insure their reasonable satisfaction with building operations. Interact with tenants along with Property Manager on problems that may occur
Coordinate and/or prepare reports, annual budgets, and other documents for clients in accordance with management and other agreements, and in accordance with instruction received from the client.
Review information and variances with Property Management Team
Participate in the preparation of annual budgets and any revisions thereto and also oversee operating compliances with budget approved by clients
Ensure completion of property tax administration and supervise services rendered by property tax consultant
Ensure administration of property and liability insurance requirement
Ensure compliance with the purchase order system, contracts, policies and procedures, and accounting requirements established by clients
Oversee the billing process, including payment of invoices and disbursement of funds.
Monitor cash flow and/or cash requirements in conjunction with the Property Manager to assure efficient use of cash
Assist the Client/Asset Manager and Property Manager in determining proper cost allocations, identification of any re-billable cost, proper accounting for inventories, purchasing procedures, and any special accounting problems
Responsible for maintaining desired internal financial benchmarks for each asset with the portfolio as defined by the Director and Asset Manager. This includes occupancy levels, income levels, delinquency percentage, IRR and cash flow
Coordinate construction projects with Construction Manager and Property Manager and approve construction contract documents and final invoices.
Effectively staff and develop bench strength and succession planning – positioning for new business
Regularly inspect properties with staff
Conduct annual performance evaluations and career path discussions.
Oversee and ensure that all property management and maintenance staff receive an annual performance evaluation.
Analyze and make recommendations regarding property staffing needs, personnel performance issues, salary administration, personnel promotions and training and career development