Senior Property Manager, Multifamily

Cushman & Wakefield•Oakland, CA

2d•$119,000 - $140,000•Onsite

About The Position

The Senior Property Manager oversees an assigned portfolio or a multi-faceted property in a designated geographic area. This position works closely with the ownership group to provide consistency in operations throughout their portfolio as well as provide a single point of contact for the client. The role involves ensuring the smooth running of each community in partnership with the Asset Manager and Regional Property Manager. This includes overseeing all operations such as maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The Senior Property Manager is also responsible for providing superior customer service and communication to residents and prospects to enhance satisfaction, increase renewals, revenue, reputation, and profitability. A key aspect of the role is developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, to maximize engagement and minimize turnover. Additionally, the position drives revenues through a thorough understanding and analysis of competition and the development of creative marketing programs, while instilling, maintaining, and modeling the company's mission.

Requirements

Must be able to travel to multiple property sites on a regular basis; ability to travel to offsite locations for meetings
Must be detail oriented and able to focus with frequent interruptions
Experience in supervisory role and managing staff
Experience in writing and maintaining budgets
Maintains confidence and protects operations of business by keep information confidential
Proficient in Yardi property management software or other similar property management software
Oversee entire staff within assigned portfolio
Bachelor’s Degree required
10+ years of Property Management experience
5+ years of Management experience
Strong knowledge of finance and building operations
Ability to analyze, prioritize, and delegate
Ability to effectively manage a team of professionals, including both employees and vendors
Previous experience in analyzing and negotiating commercial lease and/or contract language
Advanced knowledge of Microsoft Office Suite

Nice To Haves

CPM, RPA, or CSM designation or in process
Possess real estate license

Responsibilities

Ensuring the smooth running of each community in partnership with the Asset Manager and Regional Property Manager.
Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover.
Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
Instilling, maintaining, and modelling the mission to be the best national management company.
Supervise day-to-day operations of entire on-site team, ensuring that all policies and procedures are being followed.
Maintain effective on-site staff through interviewing, hiring, and terminating as necessary.
Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
Manage and maintain all aspects of overall community budget and finances.
Work with leasing staff to ensure that leasing/marketing goals are being met.
Maintain positive relations with all community vendors.
Coordinate special projects as requested by supervisor.
Perform any other related duties as required or assigned.