Senior Project Manager

NWN Carousel•Exeter, RI

3d•Remote

About The Position

The Senior Project Manager manages and implements NWN business solutions, ensuring quality, delivery within scope and schedule, and compliance with processes and standards to meet customer requirements. The role oversees a portfolio of 10–15 projects, including large-scale and complex projects across multiple service offerings, while maintaining 80% billable utilization. The Senior Project Manager drives project and portfolio success by maintaining customer satisfaction and keeping projects on schedule and within budget. The position is remote. Employees work from home or another approved remote location and are expected to maintain productivity, communication, and availability during agreed-upon working hours in accordance with company policies. Travel and overtime are required. The role may also provide mentoring or coaching to Project Managers and Project Coordinators, and includes other duties as assigned, along with compliance with company policies and standards.

Requirements

Bachelor’s degree in Arts/Sciences (BA/BS) or equivalent work experience.
At least 8 years of IT project management experience.
At least 8 years of experience developing project plans that include the charter, scope, project management approach, management plans, statement of work, cost estimates, and schedule.
At least 8 years of experience working with cross-functional teams and staff at all levels.
High proficiency in business analysis, including collecting and developing business and technical requirements.
Medium proficiency in project management best practices, traditionally PMBOK.
High proficiency in managing project financials, including forecasting, third-party cost controls, and budget baselines.
High proficiency with project management tools, such as the ServiceNow Project Management Module, MS Project, or Excel.
Medium proficiency in managing multiple competing priorities.
Medium proficiency in problem-solving and negotiation.
High proficiency in client-facing communication and presentation skills.
PMP certification required.
Must be able to travel.
Must be able to work overtime.

Responsibilities

Manage a portfolio of 10–15 projects, including large-scale and complex projects across multiple service offerings, while maintaining 80% billable utilization.
Drive project and portfolio success, maintaining high customer satisfaction and keeping projects on schedule and within budget.
Define project scope, objectives, and deliverables; create detailed project plans with timelines, milestones, and resource allocation.
Monitor project budgets, control costs, and keep projects within financial constraints; ensure appropriate change control when scope or controls warrant additional cost coverage.
Lead project teams through task assignment and resource management, and foster collaboration among team members.
Identify project risks, develop mitigation strategies, and handle or escalate issues as they arise.
Serve as the main stakeholder point of contact, communicate clearly and effectively, and provide regular project updates.
Ensure project deliverables meet quality standards and requirements.
Engage with stakeholders to understand their needs, manage expectations, and ensure client satisfaction.
Track project progress using project management tools, monitor performance, and present status reports.
Maintain comprehensive project documentation, including plans, reports, and records accessible to the organization.
Manage changes to project scope, timeline, or budget and communicate changes effectively.
Understand and articulate NWN service offerings and capabilities.
Represent NWN with contractors, suppliers, customers, departments, and other parties as required.
Mentor and/or coach Project Managers and Project Coordinators.
Perform other assigned duties and comply with company policies and standards.