Senior Project Manager

LabConnect • Johnson City, TN

13d • Onsite

About The Position

The Senior Project Manager is responsible for the management of, as well as the delegation of responsibility for ongoing management and oversight of clinical trial study projects as assigned, along with performing duties as project manager on their own assigned project manager projects. Working closely with departmental leadership and other Project Management staff, the Senior Project Manager will direct activities to meet our client’s specifications, ensuring quality deliverables are on time and within budget.

Requirements

• Bachelor's degree (B.A./B.S.) from four-year college or university; and four to five years central laboratory project management experience.
• Associates degree (A.A/A.S) will be considered if combined with six or more years of central laboratory project management experience.
• Experienced in customer service and possess excellent organization and interpersonal, communication and critical thinking skills.
• Must be adept at stress management.
• Strong language skills, including the ability to read and interpret complex business, technical, and regulatory materials; write clear reports and procedures; and effectively present information to stakeholders.
• Proficient in performing calculations, managing budgets, and applying mathematical concepts to areas such as clinical trial budgeting and metrics analysis.
• Skilled in solving practical problems, interpreting diverse types of instructions, and navigating situations with limited standardization.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) with additional experience in SharePoint, Salesforce, and Microsoft Visio considered a plus.

Nice To Haves

• Certification as an ASCP Medical Technologist and/or Registered Nurse is beneficial, but not required.

Responsibilities

• Independently leads high complexity, multi-regional (>3) global projects which may include oversight and leadership of supporting co-PMs and regional LabConnect PMs.
• Works as a Project Manager mentor for new employees and other Client Services staff as assigned. Mentor responsibilities include but are not limited to training on current processes, coaching, guidance, delegation of project tasks to evaluate competency, and providing regular updates to new hires manager.
• Review reports and documents, including enrollment logs, pending test reports, reporting from other laboratories, issue logs, shipping manifests, and other documents that assist with study oversight.
• Maintenance of project Dashboard including risk register (portions may be delegated)
• Participates in the handover process between Business Development (BD) and the Study Set-Up Manager and in the training process of internal staff and handover from Set-Up to the PM.
• Serves as first point of contact for management issues related to clinical trials.
• Review and analyze operational, quality, and performance related metrics to assess the success of study oversight activities.
• Coordinate requests for shipment of stored samples as directed in the Specification Document and/or as requested by the client.
• Ensures that all laboratory requirements outlined in the protocol are managed per expectations and in compliance with laboratory practices.
• Assists Directors and/or departmental managers with process improvement initiatives.
• Translates client requirements into actions for problem solving, issue resolution, or to provide requested information; often requires a creative approach to serving client needs while adhering to internal process and standards.
• Serves as project manager for high complexity clinical trial projects assigned, including client meetings and communications, report development and review, issue resolutions, and budget oversight.
• Designates clinical trial study management responsibilities to co-project managers and supporting staff, following work requirements to ensure quality and timely delivery of service.
• Consult with directors and other managers/supervisors on new processes or system developments and to remain current on changes affecting operations.
• Creates training materials for investigators and internal staff.
• Supports creation of departmental and project specific SOPs; helps to train staff on departmental SOPs.
• Interfaces with Laboratory Services, Site Support Services, Business Development, Project Management, external Project Management, Specimen Management, Information Technology and Data Management personnel.
• Represents LabConnect at client meetings, kick off meetings, bid defense meetings, budget consultations, vendor calls.
• Serves as the primary project contact with Sponsors and Contract Research Organization to ensure appropriate communication channels are maintained and reporting schedules are met.
• Serves as an issue escalation contact for the project team within the department, peer support, both internally and at times external support with clients.
• Performs Managerial duties approximately 50% of time and Project Management duties approximately 50% of time. The percentage of time is subject to change based on business needs and leadership direction.
• Performs other related duties and tasks as necessary or as assigned.

Benefits

• We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior