Senior Project Manager

City of New York • New York, NY

14d • $115,000 - $130,000

About The Position

This role requires a project management leader who can operate across day-to-day task coordination and bring strategic systems thinking to complex, public-facing projects. The ideal candidate will be able to manage large-scale deliverables while also improving the structures, workflows, tools, and decision-making processes that support them. This person should be comfortable leading through ambiguity, identifying operational risks before they become issues, aligning stakeholders with competing needs, and translating complex project requirements into clear plans, roles, timelines, and accountability structures. They should bring both tactical excellence and the judgment to recommend better ways of working across teams.

Requirements

• Advanced understanding of project management methodologies and the ability to determine which approaches are appropriate based on project size, risk, complexity, stakeholder needs, and organizational context.
• Strong understanding of how to design and improve project systems, workflows, governance structures, and communication rhythms that support large-scale, recurring, and cross-functional work.
• Knowledge of change management practices, including how to guide teams through process changes, new tools, evolving requirements, and shifting priorities.
• Understanding of stakeholder identification, engagement, and alignment strategies, especially in environments where multiple teams, vendors, and decision-makers contribute to a shared deliverable.
• Knowledge of risk assessment and mitigation practices, including the ability to identify operational, budgetary, timeline, accessibility, language access, vendor, and reputational risks early and develop clear escalation paths.
• Comfort using project management software and digital tools such as Monday.com, Ziflow, etc with the ability to evaluate whether existing tools and workflows are effectively supporting team needs.
• Strong grasp of budgeting processes and financial management principles, including resource allocation, vendor estimates, expense tracking, and budget-related decision-making for large-scale projects.
• Understanding of procurement processes, including how to develop scopes of work, evaluate vendor proposals, and manage vendor performance and accountability throughout a contract lifecycle.
• Knowledge of accessibility standards and requirements, including WCAG 2.1/2.2 guidelines, Section 508 compliance, and best practices for producing accessible digital and print materials.
• Strong project leadership and organizational skills, with the ability to manage complex workstreams while also improving the systems that support them.
• Strong communicator and collaborator who can synthesize input from multiple stakeholders, clarify tradeoffs, and drive teams toward shared decisions.
• Strong analytical and problem-solving skills, with the ability to diagnose process gaps, identify root causes, and recommend practical improvements.
• Strong vendor, budget, and resource management skills, including the ability to assess capacity, anticipate constraints, and recommend solutions.
• A bachelor’s degree from an accredited college including or supplemented by at least twelve-semester credits (or the equivalent of twelve-semester credits) in accounting, auditing, business or public administration, computer science, economics, finance, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related area of study and one year of satisfactory full-time experience in accounting, auditing (including compliance or investigative auditing), business or public administration, business analysis, computer science, database administration, economics, finance, fiscal or economic management or research, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related field; or A four-year high school diploma or its educational equivalent and five years of experience as described in “1” above; or Education and/or experience equivalent to “1” above.

Nice To Haves

• At least 5 years of work experience overseeing major projects across multiple teams or stakeholders.
• Experience managing projects with budgets of $1 million or more.
• Experience developing or improving project management systems, workflows, tools, templates, dashboards, or governance processes.
• Overseeing digital projects and/or leveraging technology to improve the efficiency and quality of existing processes.
• Knowledge of language(s) other than English.
• Lived or work experience within immigrant, disabled and/or justice impacted communities.
• Demonstrated interest or experience with plain-language writing, accessible formats, or related best practices to improve the accessibility of educational and communications materials.

Responsibilities

• Manage large-scale deliverables.
• Improve structures, workflows, tools, and decision-making processes.
• Lead through ambiguity.
• Identify operational risks before they become issues.
• Align stakeholders with competing needs.
• Translate complex project requirements into clear plans, roles, timelines, and accountability structures.
• Recommend better ways of working across teams.
• Design and maintain structured QA workflows and documentation systems with clear ownership and accountability at each review step.
• Review content across print, digital, social, and video formats for accuracy and consistency prior to publication.
• Lead complex, cross-functional projects with limited oversight while knowing when to escalate risks, decisions, or resource needs.
• Work well under pressure and effectively prioritize tasks to keep team members focused amidst shifting timelines and needs.
• Research, evaluate, and propose new approaches, tools, or processes that improve the quality, efficiency, accessibility, or reach of public-facing materials.
• Think creatively and flexibly about how to meet diverse audience needs while maintaining strong project discipline.
• Keep teams focused and aligned amid shifting timelines, changing requirements, and high-volume production periods.
• Build clear project plans, workflows, timelines, accountability structures, and stakeholder communication plans.
• Balance detail-oriented execution with broader strategic thinking about how projects, teams, tools, and workflows connect.
• Identify inconsistencies or compliance gaps across complex multi-format deliverables and resolve them cross-functionally.
• Influence without direct authority and create clarity across teams with different roles, priorities, and working styles.
• Take responsibility for decisions and outcomes, both personally and as a team, with a commitment to ethical practices and transparency in all dealings.
• Foster an inclusive environment where diverse perspectives are valued and embracing new ideas to improve processes and solve problems.
• Maintain flexibility to adjust strategies and approaches in response to changing circumstances.
• Understand and consider the needs and perspectives of others and motivate team members to reach common objectives.
• Exhibit passion and energy for the work and the agency’s mission.

Benefits

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior