Senior Project Manager
About The Position
Spotlight Media is a leading TikTok Shop Partner agency focused on scaling recognizable brands in social commerce. They pride themselves on crafting custom strategies for clients to maximize their potential on TikTok Shop. As a TikTok Shop-only agency, their entire focus is on driving growth on the platform. They have successfully guided brands from launch to significant GMV growth and are looking for high-agency individuals who thrive on ownership, autonomy, and speed. Spotlight Media offers a culture that is high-performing, entrepreneurial, and ambitious, providing team members with the trust, resources, and runway to redefine possibilities for leading brands.
Requirements
- Experience with Claude Code and process automation.
- 5+ years in project management, operations, or chief-of-staff-style roles, ideally at a marketing, creative, or digital agency.
- Deep, hands-on expertise with a project management platform (ClickUp strongly preferred; Asana, Monday, or Wrike experience is welcome). Must have personally built workspaces, automations, and dashboards from scratch.
- Comfortable building/using AI functionality both within and outside of platforms.
- A track record of managing complex, multi-stakeholder projects and ensuring their completion.
- Excellent written and verbal English communication skills.
- Ability to run meetings across teams and seniority levels.
- Ability to communicate clearly with internal teams and, when needed, clients.
- U.S.-based.
- Comfortable working fully remote and being self-directed.
- Comfortable being firm, pushing people to deliver, and enforcing processes respectfully.
Nice To Haves
- Experience scaling an ops or PM function and building a small team.
- Exposure to influencer marketing, creator programs, e-commerce, or TikTok Shop.
- Six Sigma, PMP, or similar process or quality background.
Responsibilities
- Implement project management discipline across every department.
- Act as a right hand to the founders, helping launch and run new 0-to-1 initiatives as the company scales.
- Audit how work flows through the company by interviewing department heads and team members to map roles, responsibilities, and recurring tasks.
- Make the project management platform (ClickUp) the central source of truth, architecting the workspace end to end.
- Build automations for client onboarding and offboarding, employee onboarding and offboarding, weekly client tasks, and retainer and content workflows.
- Partner with Senior Account Managers to organize their pods, structure their teams, and ensure every account project is tracked and visible.
- Establish a cadence of standardized status updates, clear task ownership, and a system to identify slipping tasks.
- Manage end-to-end execution of projects across partners and teams.
- Build and maintain detailed project timelines, workflows, dependencies, and launch plans.
- Act as the accountability layer across account management, the creator retainer division, and in-house content.
- Chase aging tasks and hold owners accountable, acting as a respectful but firm 'stickler' for deadlines.
- Help founders take new initiatives from 0 to 1, standing up new offerings and ensuring execution.
- Build and lead the project management / operations team as the company grows.
- Run leadership and portfolio cadences, including prepping agendas, tracking KPIs and follow-ups, and ensuring decisions translate into completed work.
Benefits
- Salary: $100,000 - $140,000 base, depending on experience, with room to grow as you take on team leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
