Senior Project Manager

Crisis Connections•Seattle, WA

18h•$112,000 - $168,000•Hybrid

About The Position

Crisis Connections is hiring a full-time, exempt Senior Project Manager who reports to the Chief Executive Office. This individual-contributor role is based in the Seattle area and follows a hybrid work model, with at least two days per week in the office; Wednesday is the designated in-office day. The Senior Project Manager oversees projects from planning through launch and early review, including program development, operational improvements, technology upgrades, facilities work, and policy updates. The role coordinates internal and external stakeholders, establishes project plans and measures, manages risks and resources, and supports change adoption. It also maintains an organization-wide view of the project portfolio and helps the CEO and leadership team assess priorities and tradeoffs. The position provides regular status updates and prepares reports and presentations for leadership, the board, funders, and partners as needed. Crisis Connections is a Seattle-based nonprofit founded in 1964 that serves people experiencing mental health challenges, emotional distress, or basic-needs emergencies across Washington State through more than 10 interconnected programs. The organization describes itself as an equal opportunity employer, welcomes applicants from all backgrounds, and provides reasonable accommodations in the hiring process upon request. Offers are contingent on successful completion of a background check, including a Criminal History Report and Reference Check.

Requirements

At least 7 years of project-management experience, including at least 3 years leading complex, cross-functional projects.
Project Management Professional (PMP) certification or similar certification.
Demonstrated success launching or expanding programs, or leading organizational change.
Experience managing multiple projects with competing priorities.
Strong planning, budgeting, risk-management, and progress-tracking skills.
Clear plain-language writing and speaking skills, including experience presenting to senior leaders.
Comfort using project-management tools such as Asana, Monday.com, Smartsheet, or Microsoft Project, and Microsoft 365 Workspace.
Bachelor's degree in a related field, or an equivalent combination of education and experience.
Standard business hours, with occasional evening or weekend work during launches or major transitions.
Some travel within Washington State to program sites, partners, and meetings.
Office-based work that includes long periods at a computer.

Nice To Haves

Experience in a nonprofit, human services, behavioral health, or crisis-services setting.
Experience with government contracts or publicly funded programs.
Change-management training or certification, such as Prosci.
Experience in a 24/7 or contact-center environment.

Responsibilities

Define project scope, milestones, work tasks, and realistic timelines.
Coordinate with internal and external subject-matter experts to identify staffing, process, technology, training, and budget needs.
Identify regulatory, financial, and operational risks and develop contingency plans.
Coordinate with funders, contract partners, and government agencies to meet launch requirements and deadlines.
Assess workflows, identify gaps, and recommend practical improvements.
Develop change-management and communication plans for staff, volunteers, funders, and partners.
Guide new programs through planning, design, testing, rollout, and early review.
Work with program leaders to set goals, success measures, and reporting needs.
Ensure new services meet contract, regulatory, and quality standards before launch.
Lead operations projects, including technology upgrades, process improvements, facilities work, and policy updates.
Document new processes and support their adoption and consistent use.
Maintain an organization-wide view of active and upcoming projects, priorities, timelines, and resources.
Help the CEO and leadership team weigh tradeoffs and determine project priorities and timing.
Raise project risks early and propose solutions.
Build and maintain consistent project-management tools and practices for organizational use.
Provide clear, regular status updates to the CEO and leadership team.
Lead focused, productive, and inclusive project meetings.
Prepare reports and presentations for the board, funders, and partners as needed.
Build working relationships across teams and with external partners.

Benefits

Medical, dental, and vision coverage, including an employer-paid option for certain plans and coverage tiers.
Annual wage increases.
Generous paid time off and 12 paid holidays.
Discount on ORCA transit pass.
Free parking and flexible schedules.
Growth opportunities.
Self-care tools and weekly check-ins with a supervisor.
Voluntary benefits.
Short-term and long-term disability.
Flexible Spending Accounts (FSA).
403B retirement plan.