Senior Project Manager - Clinical Research

Northwell•Manhasset, NY

2d•$79,880 - $136,340

About The Position

The Senior Project Manager supports Research Intelligence’s Investigator Support Services by providing concierge-level service, improving processes, explaining complex requirements, developing and maintaining resources, and coordinating communication across departments. The role also manages projects, tasks, and initiatives to support timely completion. The position involves supporting clinical investigators through institutional research requirements and sponsor policies, coordinating with stakeholders and departments, and maintaining documentation and operational resources. The role operates under limited guidance and includes moderately complex to complex assignments requiring in-depth evaluation of variable factors.

Requirements

Bachelor’s degree or an equivalent combination of education and related experience.
3–5 years of relevant experience.
Exceptional organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to maintain professionalism and confidentiality.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to adapt to a fast-paced environment and manage changing priorities.
Proactive problem-solving and strong critical-thinking skills.
Demonstrated experience in process design, workflow management, and operational improvement.
Strong customer service and project management abilities.

Nice To Haves

Experience with project management software such as Monday.com, Asana, or similar.
Federally funded research experience.
Experience in an academic medical system or health center.

Responsibilities

Serve as the primary point of contact for assigned investigators or portfolios; conduct intake meetings, develop navigation plans, provide guidance on institutional requirements and sponsor policies, anticipate needs, liaise across departments, manage a shared inbox, and escalate unresolved problems or barriers.
Maintain and update internal communication materials, including SharePoint content, and act as a knowledgeable resource on systems and workflows.
Coordinate meetings for research stakeholders; prepare agendas, materials, and presentations; record minutes; track follow-up actions; and ensure stakeholders are prepared for meetings, conferences, and events.
Implement tailored navigation pathways for clinical investigators and assist with project plans, including scope, goals, and deliverables.
Coordinate access to resources, tools, and information; collaborate with process owners to improve user efficiency and experience; and develop and maintain standard operating procedures, templates, guides, and other resources.
Gather stakeholder feedback, identify and resolve process issues, and report project progress toward milestones and deliverables to leadership.
Deliver high-quality, solution-oriented customer service and maintain positive stakeholder relationships through reliability, professionalism, and empathy.
Perform general administrative duties as needed.
Partner with management to define project goals, objectives, initiatives, timelines, and budgets; assist with project-plan design; and prepare assessments, analyses, reports, and recommendations.
Plan, manage, and coordinate multiple projects or phases of larger projects to meet goals within prescribed timeframes and funding parameters.
Research industry standards and innovative practices; prepare operational analyses, flow charts, presentations, and reports; identify best practices, deficiencies, and corrective actions; and recommend process, policy, and procedure improvements.
Present analyses and recommendations to management, incorporate feedback, develop improvement plans, and assess budgetary impacts through financial analysis.
Study business approaches, apply financial models, coordinate implementation, and maintain project plans using stakeholder input and changing needs.
Partner with management on project initiatives and staff education programs; monitor project-plan performance and prepare status reports.
Evaluate project effectiveness against established metrics and business plans, help develop performance tools and metrics, collect data, and recommend adjustments as needed.
Perform related duties as required.