Senior Project Manager

Crisis Connections • Seattle, WA

13d • Hybrid

About The Position

Crisis Connections is hiring a full-time, exempt Senior Project Manager in the Seattle area. The role is hybrid, with at least two days per week in the office, including Wednesdays. This individual contributor reports to the Chief Executive Office and has no direct reports.

The Senior Project Manager leads projects from planning through launch and review, including new program development, operational improvements, technology upgrades, facilities projects, and policy updates. The role coordinates internal and external contributors, manages timelines, budgets, risks, and dependencies, supports change management, and ensures services meet contract, regulatory, and quality requirements. The position also manages an organization-wide view of project priorities and resources, helps leadership make tradeoffs, and provides clear updates and reports to executives, board members, funders, and partners.

Crisis Connections is a Seattle-based nonprofit founded in 1964 that operates more than 10 interconnected programs serving people across Washington State who face mental health challenges, emotional distress, or basic-needs emergencies. The role generally follows standard business hours, with occasional evening or weekend work during launches or major transitions, and requires some travel within Washington State. Work is office-based and includes long periods at a computer.

Requirements

• At least 7 years of project-management experience, including at least 3 years leading complex, cross-functional projects.
• Project Management Professional (PMP) certification or similar certification.
• Proven experience launching or expanding programs, or leading organizational change.
• Experience managing multiple projects simultaneously amid competing priorities.
• Strong planning, budgeting, risk-management, and progress-tracking skills.
• Clear plain-language written and verbal communication skills, including experience presenting to senior leaders.
• Comfort using project-management tools such as Asana, Monday.com, Smartsheet, or Microsoft Project, and Microsoft 365 Workspace.
• Bachelor's degree in a related field, or an equivalent combination of education and experience.
• Ability to work standard business hours, with occasional evening or weekend work during launches or major transitions.
• Ability to travel within Washington State to program sites, partners, and meetings.

Nice To Haves

• Experience in a nonprofit, human services, behavioral health, or crisis-services setting.
• Experience with government contracts or publicly funded programs.
• Change-management training or certification, such as Prosci.
• Experience in a 24/7 or contact-center environment.

Responsibilities

• Define project scope, establish milestones, break work into tasks, and create realistic timelines.
• Coordinate with internal and external subject matter experts to identify staffing, process, technology, training, and budget needs.
• Identify regulatory, financial, and operational risks, and develop contingency plans.
• Coordinate with funders, contract partners, and government agencies to meet project launch requirements and deadlines.
• Assess current workflows, identify gaps, and recommend practical improvements.
• Develop change-management and communication plans for staff, volunteers, funders, and partners.
• Guide new programs through planning, design, testing, rollout, and early review.
• Work with program leaders to establish goals, success measures, and reporting requirements.
• Ensure new services meet contract, regulatory, and quality standards before launch.
• Lead operations projects, including technology upgrades, process improvements, facilities projects, and policy updates.
• Document new processes and support their adoption and consistent use.
• Maintain an organization-wide view of active and upcoming projects, priorities, timelines, and resources.
• Help the CEO and leadership team assess tradeoffs and determine project sequencing.
• Raise emerging risks and propose solutions.
• Develop and maintain consistent project-management tools and practices for organizational use.
• Provide regular status updates to the CEO and leadership team.
• Lead focused, productive, and inclusive project meetings.
• Prepare reports and presentations for the board, funders, and partners as needed.
• Build working relationships across teams and with external partners.

Benefits

• Medical, dental, and vision coverage, including a 100% employer-paid option for certain plans and coverage tiers.
• Annual wage increases.
• Generous paid time off.
• 12 paid holidays.
• Discount on ORCA transit pass.
• Free parking.
• Flexible schedules.
• Growth opportunities.
• Self-care tools and weekly check-ins with a supervisor.
• Voluntary benefits.
• Short-term and long-term disability coverage.
• Flexible Spending Accounts (FSA).
• 403(b) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior