Global AML Operations - Senior Project Manager

Bank of America•Pennington, AL

1d•$121,400 - $155,000•Onsite

About The Position

This job is responsible for managing large projects for an operations department or Line of Business. Key responsibilities include directing the research of existing operations, procedures, workflow, product, and service requirements and managing the analysis of assembled data to define problems, including cost/benefit analysis and scope of the project. Job expectations include overseeing end-to-end project status, project health, mitigation, and timely escalation and working directly with senior management to set and maintain strategic project direction. We have an exciting opportunity for a Senior Change Manager to join our Global AML Operations (GAO) Change & Transformation team. The Senior Change Manager will manage material change initiatives that impact GB & GM AML Refresh & AML Onboarding Operations. This position will be accountable for the management of the project life cycle, from initiation through implementation. The Change Manager will be responsible for key project routines and artefacts and will work directly with the program manager and with senior management of the impacted operations function to set strategic direction of the projects. We are looking for a strong leader with the right level of experience, ability to challenge and influence stakeholders, and with excellent analytical skills, critical thinking, and process improvement mind-set.

Requirements

Attention to Detail
Critical Thinking
Customer and Client Focus
Prioritization
Risk Management
Active Listening
Coaching
Collaboration
Performance Management
Planning
Business Case Review
Change Management
Conflict Management
Process Mapping
Project Management
Minimum 5 years' experience in process optimization, reporting, portfolio management, PMO, or governance-related roles.
Proven track record of designing, implementing, and improving reporting frameworks, management information (MI), dashboards
Experience supporting or managing end-to-end intake, demand management, or change delivery processes within a large organization.
Strong analytical skills with the ability to interpret data, identify trends, and provide actionable insights to stakeholders.
Advanced proficiency in reporting and visualization tools (Excel, Power BI, SharePoint, or equivalent).
Experience preparing executive-level reporting and presenting portfolio insights to senior management.
Excellent stakeholder management, communication, and facilitation skills.
Ability to coordinate across multiple teams and workstreams to provide a consolidated portfolio view.
Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
At least 5 years of project/program management experience
Excellent project management skills, including the ability to prioritize work and meet deadlines
Ability to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome
Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
Ability to manage and communicate with stakeholders
Knowledge of structured project management methods
Requires an in-depth knowledge of the bank and overall operations environment
Ability to challenge and influence stakeholders at senior levels
Ability to lead cross-functional workgroups and champion initiatives
Competent with MS products: Word, Excel, PowerPoint, Project, and Visio
Strong presentation development skills

Responsibilities

Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and analyzes reporting and assembled data to define problems
Manages and directs project parameters, costs, project testing execution, resource allocation, and cost/benefit analysis
Partners with operations management on creating project impact and providing direction and guidance to internal teams
Coordinates development of key project deliverables in partnership with various key internal and external business partners
Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
Establishes project status routines and tracks critical path deadlines and overall business measures for success
Oversees defect resolution and roadblock clearing efforts to enable successful completion of testing
Manages key project routines (such as working groups) and artefacts (such as delivery plan, risk & issue log)
Coordinates and directs the work efforts functionally aligned to the project
Adheres to Bank of America's Global Change Standards and follows the delivery framework established by the overarching Program of work
Represents the health and status of the project to the change executive and senior stakeholders
Partners with sponsors to support and maintain momentum of project delivery
Ensures stakeholder engagement and keeps them informed of progress
Identifies, manages and escalates project risks & issues
Manages project scope and timeline
Communicates, influences, and negotiates both vertically and horizontally to leverage necessary resources
Drives change governance and change control
Ensures clearly defined responsibilities and accountabilities for key project roles
Chairs working groups and other forums as required
Maintain the end-to-end view of the GAO intake and change portfolio, ensuring transparency from idea submission through delivery.
Coordinate and consolidate project, program, and portfolio updates to support executive reporting routines and governance forums.
Produce high-quality management information (MI), dashboards, status reports, and portfolio insights for senior stakeholders.
Track intake requests, priorities, dependencies, and delivery milestones, highlighting bottlenecks and opportunities for process improvement.
Partner with project teams, business stakeholders, and governance forums to ensure accurate and timely reporting of progress, risks, issues, and key decisions.
Support governance activities by preparing reporting packs, maintaining action logs, and coordinating materials for working groups and steering committees.
Drive continuous improvement of reporting processes, metrics, and governance practices to enhance decision-making and portfolio visibility.
Ensure clear ownership, accountability, and traceability throughout the intake and project lifecycle.