Job ID #32011: Senior Project Manager, Tenant Support

City of Hamilton•Hamilton, ON

7d•CA$105,334 - CA$131,668

About The Position

The Healthy and Safe Communities Department is committed to its people and is dedicated to building a strong and healthy community. We are passionate about making a difference and are recognized for our excellence. We offer a respectful and supportive workplace that provides lifelong learning opportunities, leadership, innovation, and performance excellence. We are looking for a high performing public servant interested in contributing to the design, implementation and application of a leading edge homeless serving system, which is the primary system for providing homeless services in Hamilton. In this role you will experience a challenging, rewarding, and fulfilling career that contributes to ending homelessness. The successful candidate will oversee the development and delivery of strategies and activities through integrated policy and program objectives in a time of continuous change.

Requirements

Baccalaureate degree in social policy/planning, public administration, or related discipline pertinent to job functions combined with relevant business or government experience.
Extensive knowledge of housing and homeless regulations, mandates, and emerging practices as they pertain to housing and homelessness services and programs demonstrated through previous progressive experience working in the housing and homelessness sector.
Demonstrated skill in policy development, business planning and analysis, project management, data analysis and financial management.
Demonstrated experience in the development and implementation of a variety of effective community consultation and engagement strategies.
Extensive project management experience, preferably in the area of business/system improvement, organizational effectiveness, quality assurance and continuous improvement.
Highly developed interpersonal skills with the ability to deal effectively with elected officials, business and community stakeholders, management, peers, and the general public.
Demonstrated ability to work independently with limited supervision and in a team setting.
An effective communicator, both orally and written, with honed experience managing diverging opinions and viewpoints.
Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities.
Excellent organizational, time management and multi-tasking skills.
Strong working knowledge of process and performance measures and methodologies.
Progressive supervisory experience demonstrated through direct or indirect reporting relationships.
Strong computer skills and experience using a broad range of technology applications including Microsoft Office, specifically processing, spreadsheets, databases and presentation applications.
Must possess a valid Class G Driver’s Licence.

Nice To Haves

Postgraduate degree in the above disciplines would be considered an asset.
Experience in system design, development, program delivery, program improvement and operational management specific to the housing and homelessness sector would be considered an asset.

Responsibilities

Lead, develop and co-ordinate specific deliverables within Hamilton’s homeless serving system to achieve the goals of preventing and reducing homelessness using an outcomes-based approach.
Work with various internal and external stakeholders to move towards an integrated approach.
Ensure projects are responsive to identified system issues/gaps, results/outcomes are tracked and measured against identified targets and efficient use of financial and staff resources are assessed and implemented.
Oversee the development and maintenance of project plans which include identifying objectives, key milestones, work-breakdown structures, resource assessments, project schedules and budgets using variety of planning tools.
Prepare regular status reports to the Manager, Tenant Support Program.
Manage, monitor and review all project financials, project resources and project risk.
Recommend procedures, maintain control and monitoring of projects/strategies to ensure projects are completed within the required schedule, within the approved budget and spending authority identifying any budget adjustments to the Manager, Homelessness & Housing Supports.
Take a lead role and a person-centred design to initiate, develop and implement a variety of opportunities and methodologies for civic engagement, broad sector participation and participation of people with lived experience to improve coordination and drive policy solutions.
Facilitate various community consultation activities including, public meetings, stakeholder consultation, focus groups, and/or internal project meeting/sessions.
Research and assess housing and homelessness sector and government trends, best practices and relevant legislation.
Identify and leverage additional funding resources to address capacity needs and gaps in service.
Coordinate funding allocation processes to deliver federal and provincial homelessness programs locally.
Oversee key planning activities related to Community Research Table directives and outcome requirements.
Develop performance measures to increase capacity for Tenant Support Program to better achieve goals and objectives.
Provide support to the Manager, Tenant Support Program with regards to the continued development and implementation of quality assurance standards, project methodology and management of program.
Develop and maintain relationships with divisional staff and supports the Manager, Tenant Support Program to identify and develop new opportunities where appropriate.
Prepare community planning documents, reports and correspondence and makes presentations to senior management, Council standing committees, community sector committees and the general public.
Establish, maintain and liaise with a network of municipal and community contacts, and continually liaises with other Divisions and Departments for the promotion, coordination and implementation of Community Research Table.
Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Perform other duties as assigned which are directly related to the responsibilities of the position.