Senior Project Manager, Team Lead

JLL•Plano, TX

2d•Onsite

About The Position

The Retail Financial Center Renovations Team Lead will drive the execution of comprehensive interior, exterior, and ATM renovation projects for a financial services client across the retail banking network. The ideal candidate will combine deep construction management expertise with strategic leadership, managing a team of 4-6 Project Managers who deliver projects ranging from $100k to $5M+. This role requires someone who understands the unique demands of occupied retail financial environments and can balance brand consistency, operational continuity, and customer experience throughout the renovation process.

Requirements

Bachelor's degree in Construction Management, Engineering, Architecture, Real Estate, Business, or related field preferred
Minimum of 10-12 years of progressive experience leading complex renovation projects within occupied retail or commercial environments
Proven track record managing interior and exterior renovations with strong understanding of retail banking operations preferred
Demonstrated experience leading and developing teams of project management professionals
Experience in a client-focused, results/metrics-driven organization
Six Sigma / PMP / Agile Scrum process improvement experience preferred
Must have experience leading high-performing teams both in local offices and remote locations
Comprehensive understanding of architectural, mechanical, electrical, and plumbing drawings
Strong knowledge of building systems, retail space components, and infrastructure specific to financial center environments
Experience with ATM installation, technology integration, and coordination with specialized vendors preferred
Expertise in phasing occupied renovations to minimize operational disruption
Working knowledge of ADA compliance, building codes, and regulatory requirements affecting financial institutions
Solid understanding of accounting, financial reporting, budgeting, and scheduling as applied to construction project management
Professional designations such as LEED and PMP preferred
Proven ability to supervise, mentor, and evaluate multiple project managers at various experience levels
Strong decision-making skills with the ability to exercise independent judgment on complex issues
Track record of attracting and retaining top talent while building cohesive, high-performing teams
Expertise in negotiation and contract management with diverse vendor and contractor relationships
Ability to diversify and develop workforce by ensuring a diverse slate of candidates are considered for all open positions
Experience ensuring compliance with HR policies and talent practices
Excellent verbal and written communication skills with ability to influence stakeholders at all levels via 1:1 and group interactions, PowerPoint presentations, and email
Demonstrated success building and maintaining strong client relationships and partnerships
Ability to collaborate across functions including operations, technology, facilities, and compliance teams
Strong interpersonal skills with a client-service orientation
Extensive knowledge of MS Office applications and MS Project (or equivalent project management software)
Solid understanding of project management methodologies, procedures, and industry best practices
Experience with construction management platforms and document control systems
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Six Sigma / PMP / Agile Scrum process improvement experience preferred
Experience with ATM installation, technology integration, and coordination with specialized vendors preferred
Professional designations such as LEED and PMP preferred

Responsibilities

Recruit, develop, and manage a high-performing team of project professionals dedicated to retail banking renovations
Provide clear direction, mentorship, and strategic guidance while fostering a culture of accountability and excellence
Demonstrate high energy and decisive leadership, making tough decisions when necessary to drive project success
Ensure comprehensive team training in client procedures, retail banking operational requirements, and renovation best practices
Build team expertise in managing work within occupied retail centers with minimal disruption to banking operations
Conduct regular one-on-one coaching meetings and lead weekly team meetings
Ensure 100% completion of performance evaluations including midyear and year-end reviews
Establish succession plans and career development plans for team members
Maintain vacancy time to fill of less than 45 days
Serve as primary point of contact for key client stakeholders, building trusted advisor relationships
Drive a "Trusted Advisor" culture throughout all levels of the team, operating with a "no surprise" approach
Maintain transparent communication channels, keeping leadership informed of project status, risks, and opportunities
Cultivate strong partnerships with retail banking operations teams, ensuring renovations align with business objectives
Manage vendor relationships and performance to ensure compliance with brand standards, regulatory requirements, and client expectations
Coordinate with security, compliance, and operational teams to maintain banking center functionality during construction
Maintain strong working relationships that position you as a positive reference for future business proposals
Oversee team’s end-to-end execution of interior renovations (lobbies, teller lines, offices, customer-facing areas as well as back of house) and exterior improvements (facades, signage, entrances, parking areas)
Direct ATM installation, relocation, and upgrade projects, coordinating with technology and operations teams
Provide strategic oversight ensuring timely delivery of project milestones while maintaining quality standards
Establish, monitor and refine best practices specific to retail financial center renovations, including phasing strategies and customer impact mitigation
Make informed decisions in conjunction with best practices and ongoing dialogue with management on operational procedures, phasing approaches, and schedule modifications that impact project delivery
Lead RFP development, bid evaluation and contract negotiations with specialized vendors familiar with occupied retail banking environments
Oversee procurement and management of bidding process for all project-related resources (A&E, general contractors)
Review investment calculation sheets and budget worksheet calculations and direct PMs for any needed corrections to achieve OT KPI
Monitor bid tabulations, purchase orders, and change order proposals
Ensure quality control standards for construction are met by reviewing data and training and supporting PM’s (cost, timing, design standards, and specifications)
Proactively identify and mitigate risks related to operational disruption, fee exposure, regulatory compliance, and brand reputation
Balance renovation objectives with the imperative to maintain banking operations, ATM availability, and positive customer experience against the client’s capital planning limitations
Ensure compliance with all applicable General Service Agreement requirements
Manage retail project team scorecard to green status
Deliver exceeding scores on all contract KPIs and Price of Admission (POA) metrics
Promote high-performance culture by creating opportunities for involvement in activities including peer reviews, technology adoption and idea sharing
Create an environment where direct reports are engaged, understand, and are committed to both corporate and client goals
Ensure team is fully aligned and exceeds cascaded client targets and account business plan
Proactively identify opportunities for improving processes and deliverables
Proactively manage and ensure team meets or comes under target for proforma expenses
Manage project capital and expense plan assigned to the JLL project team
Manage the provision of data on program budget and capital spend to ensure compliance with construction in progress aging
Ensure all project funding and approvals processes and procedures are followed and documented.
Monitor expense reporting to client and management
Provide accurate data to support resource models and align project manager skill sets with work assignments
Recommend process improvements and innovative approaches that enhance project efficiency and client satisfaction
Establish and track execution of standards of excellence for retail banking renovations that can be scaled across the portfolio
Monitor emerging trends in retail banking design and construction delivery methods
Drive continuous improvement in project delivery with your team while managing costs and timelines effectively
Demonstrate the ability to create a solution-oriented environment whereby the team is consistently seeking to identify leading-edge project management practices
Champion all new and existing programs initiated nationally
Take ownership of components of the business plan and develop objectives/desired results