About The Position
emergiTEL is hiring a Technology Senior Project Manager for our client in the financial services industry. This is a contract position of 12+ months with the possibility of extension. We are seeking a highly driven, hands-on Senior Project Manager with a proven track record in enterprise Salesforce implementations to lead our eCRM transformation and collaborate on building a sustainable, long-term Salesforce governance structure. While the core focus of this role is the end-to-end delivery of our critical eCRM project, we require a candidate with program-level expertise. Working in close partnership with the Delivery Manager and the Salesforce Managing Director, you will help design, set up, and roll out a robust governance framework that will eventually scale to encompass our broader Salesforce program.
Requirements
- 10+ years of IT project/program management experience, with a proven track record of successfully delivering enterprise-scale Salesforce implementations (e.g., Sales, Service, Marketing Cloud, eCRM).
- Demonstrated experience building, refining, or establishing project/program governance frameworks from the ground up in complex enterprise environments.
- Experience delivering eCRM, customer journey, or digital transformation initiatives within Banking or Financial Services environments.
- Highly driven, proactive, and execution-oriented.
- Strong executive presence with the ability to influence senior leaders, foster collaboration between business and technical teams, and hold external vendors accountable.
Responsibilities
- Take full accountability for the end-to-end planning, execution, and launch of the high-priority eCRM project.
- Manage project budgets, detailed schedules, resource allocation, and dependencies.
- Act as the primary escalation point for delivery friction and risks.
- Lead the drafting and aggregation of executive-level progress reports, status decks, and presentations for the Project Leadership Team (PLT) and Steering Committees.
- Partner directly with the Delivery Manager and Salesforce Managing Director to audit current processes, identify delivery gaps, and co-design a scalable Salesforce governance framework.
- Establish foundational governance mechanisms that can be applied to future Salesforce projects across the program.
- Align business stakeholders, IT, and partners around standard delivery practices, environment release cycles, and transparent risk management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
