Senior Project Manager, Prior Authorization & Concierge

Mayo Clinic•Rochester, MN

12h•$107,452 - $168,292•Hybrid

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to patient needs and employee well-being, offering competitive compensation, comprehensive benefits, and opportunities for career advancement. This hybrid position requires the Senior Project Manager (PM) to work independently, taking full responsibility for planning, directing, coordinating, and delivering complex, business-critical projects throughout their entire lifecycle. The role focuses on projects within Revenue Cycle's Enterprise Prior Authorization teams (medical, transplant, and pharmacy) and the Concierge Financial Navigation teams. The Senior PM will lead large projects of strategic importance, managing significant budgets and adhering strictly to institutional guidelines. This position requires independent problem-solving and decision-making, leveraging extensive experience to manage extensive projects and implement results effectively. Advanced negotiation skills and innovative thinking are essential. The role also emphasizes the use and application of Agile methodologies, including monitoring scrum processes, increasing efficiency, motivating teams, and advocating for quality and timeliness. Responsibilities include guiding teams on Agile practices, assessing and coaching team maturity, removing impediments, building a safe environment for problem-solving, facilitating work without coercion, and supporting the Product Owner. The Senior PM may also have direct and indirect reports, guiding project staff and mentoring other staff on project management practices.

Requirements

Bachelor's degree with 10 years’ experience in Project Management and business-related activities or Master's degree with 7 years’ experience in Project Management.
Active (unexpired) Project Management Professional (PMP) certification is required.
Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Nice To Haves

Project management, business administration, agile/scrum, management education preference.
Certifications such as Certified Product Management, Certified Scrum Master (CSM), Advanced Certified Scrum Master (A-CSM), PMI Agile Certified Practitioner, Risk Management Professional (RMP) and/or Certified Scrum Professional (CSP).

Responsibilities

Planning, directing, coordinating, and delivering project activities through the entire project life cycle (from initiation through handoff to customer) that are major/complex/business critical.
Lead project objectives and completion on time, on budget, and in conformance to Mayo Clinic project management methodologies and standards.
Support projects within Revenue Cycle's Enterprise Prior Authorization teams (medical, transplant, and pharmacy) as well as the Concierge Financial Navigation teams.
Lead large projects that have site- or enterprise-level strategic importance.
Manage established budget and lead/provide direction in the development and tracking of project budgets.
Independently lead problem-solving and decision-making activities within the scope of the project and change management process.
Monitor scrum processes and scrum meetings.
Increase efficiency, motivate the team, and advocate for changes that will ensure quality and timeliness.
Guiding teams on Agile practices and values to implement critical projects.
Assessing maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable.
Removing impediments and blockers or guiding the team to do so; escalating to management when appropriate.
Building a trusting and safe environment where problems can be raised and resolved.
Facilitating getting the work done without coercion, assigning, or dictating the work.
Facilitating discussion, decision making, and conflict resolution.
Supporting and educating the Product Owner, especially on creating the product backlog and ongoing backlog refinement.
May have direct and indirect reports and be in a position to employ and guide the project staff in a goal-oriented way within projects.
Lead and demonstrate project-focused culture at Mayo Clinic.
Advise/provide mentorship to other staff regarding project management practices, methods, and standards.
Performs additional job-related functions as detailed by immediate supervisor.