Senior Project Manager-Hospitality Operations

Group PMX•New York, NY

4d•$170,000 - $180,000•Onsite

About The Position

We are seeking a highly experienced Senior Project Manager to lead operations for a best-in-class premium hospitality environment within a major international airport. This is a high-visibility leadership role responsible for delivering exceptional guest experiences, operational excellence, and strategic program execution in a fast-paced, high-touch service setting. The ideal candidate brings deep expertise in luxury hospitality, VIP services, or premium lounge operations, paired with strong program management and cross-functional leadership capabilities.

Requirements

10+ years of experience in hospitality, aviation, luxury retail, or related high-touch service environments
Proven leadership in premium lounge operations, luxury hotel management, or VIP client services strongly preferred
Strong background in project or operations management, including managing complex, multi-stakeholder environments
Demonstrated success leading large teams in fast-paced, high-visibility settings
Exceptional communication, stakeholder management, and executive presence
Data-driven mindset with experience leveraging metrics to drive decisions and outcomes
Bachelor’s degree required

Nice To Haves

advanced degree or hospitality certification a plus

Responsibilities

Oversee day-to-day operations of a high-volume, premium hospitality environment, ensuring seamless service delivery
Drive execution of operational standards, SOPs, and service excellence initiatives
Lead and develop onsite management teams, fostering a culture of accountability, performance, and elevated guest experience
Act as the primary liaison across internal stakeholders, vendors, and partners to ensure alignment on strategic priorities
Own end-to-end program delivery, including planning, execution, reporting, and continuous improvement
Translate business goals into actionable operational plans and measurable KPIs
Champion a white-glove, hospitality-first mindset across all touchpoints
Implement and refine service standards to meet the expectations of premium clientele
Monitor guest feedback and operational data to identify trends and drive enhancements
Manage budgets, forecasts, and cost controls while maintaining high service standards
Track performance metrics, prepare executive-level reporting, and present insights to senior leadership
Identify opportunities for operational efficiency and revenue optimization
Collaborate with third-party vendors (food & beverage, facilities, guest services, etc.) to ensure high-quality delivery
Negotiate and manage vendor performance against SLAs and KPIs
Drive accountability and continuous improvement across all external partners