Senior Project Manager, CX

NICE • Atlanta, GA

1d

About The Position

We are seeking a detail-oriented and results-driven Product Operations Senior Project Manager to join our fast-paced software company. In this role, you’ll be a critical partner to our product and go-to-market teams, driving operational excellence across the product lifecycle. You will own and optimize cross-functional processes, coordinate product launch activities, and help scale our delivery operations as we grow.

Requirements

• 6+ years of experience in program/project management, product operations, or related roles in a software or tech company
• Proven experience managing cross-functional projects and working with product and GTM teams
• Excellent interpersonal and communication skills, both written and verbal, including the ability to distill large quantities of information into concise and effective presentations for senior management and other stakeholders
• Exceptionally well-organized, with a demonstrated ability to manage multiple priorities simultaneously, plan and track timelines and deliverables, and develop effective monitoring systems to ensure project success
• Proven ability to influence without authority in a cross-functional, fast-paced environment
• Strong collaborator and team player with the ability to work effectively in a matrixed organization
• Process-oriented mindset with a focus on continuous improvement and operational excellence
• Self-motivated and committed to professional excellence in all aspects of work
• Analytical mindset with the ability to use data to drive decisions and improve processes
• Technical & domain exposure
• Background in SaaS, CX, AI, or contact center technologies preferred
• Familiarity with product management and collaboration tools (e.g., Monday.com, Jira, Confluence, sharepoint, salesforce, MS Office Suite, ,etc.)
• Familiarity with emerging AI technologies and automation tools is highly valued

Responsibilities

• Lead and coordinate cross-functional initiatives across product, engineering, enablement teams, pricing, billing, marketing, and customer success teams
• Communicate in an effective and professional way with stakeholders and customers
• Drive planning, execution, and delivery of product launch, ensuring milestones are met on time and within scope
• Create and manage project plans, timelines, risks, and status communication methods.
• Support product management teams with tools, reporting, data, and frameworks to improve product planning, prioritization, and delivery
• Develop and manage operational processes that improve team efficiency and collaboration
• Champion best practices in documentation, product communications, and feedback loops

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed