Senior Project Manager- CX Transformations Programs

Capgemini • Chicago, IL

3d • $82,082 - $193,440 • Hybrid

About The Position

Project Managers are responsible for overseeing the project/engagement/contract/activity on a daily basis and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources. They are responsible for risk and issue management, project/engagement communication and stakeholder management. Project managers perform the activities of planning, organising, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way.

Requirements

• The CX Program Manager has both technical and functional competencies to understand then execute digital CX change strategies, delivering planned outcomes, and course-correcting along the way.

Responsibilities

• Responsible for ensuring that client needs are satisfied through the formulation, development, implementation and delivery of application solutions in response to client requirements, expressed in approved service requests.
• Responsible for the overall project/engagement plan, budget, structure, schedule and staffing requirements for the delivery organization.
• Ensure that the project meets its deliverables in an agreed schedule, according to the scope, within stipulated budget, and to quality standards.
• Create unique and innovative structures and ideas for broad-based industries to improve and create a cutting-edge technological framework.
• Deliver multi-threaded business strategy, transformative change, or operations improvement/turnaround initiatives.
• Establish and drive program-level communications, stakeholder engagement, governance and reporting cadence.
• Maintain budgets, oversee staffing, and provide oversight of contracted services.
• Drive the program management process to deliver project scope on time and within budget with responsibilities that include directing work efforts, reviewing integrated project plans, escalating and communicating resource needs, supervising quality reviews and managing issue resolution.
• Ensure the integration of projects by adjusting the scope, timing and budgets based on business needs in collaboration with Project Managers to define the overall program plan.
• Track key program milestones and recommend adjustments to Project Managers to meet commitments and ensure high-quality deliverables.
• Identify and prioritize opportunities to achieve enterprise goals or enhance program strategies by partnering with senior leadership and other key stakeholders.
• Model and support Program and Project management standards to continuously improve engagement quality by serving as a subject matter expert (SME) and mentor to the Project Managers or leads.
• Collaborate, facilitate, and present strategic guidance influence, and roadmaps for C-level and Executive clients around Digital CX strategies.
• Build and manage internal and external relationships at all levels within an organization.
• Meet all service level agreements, KPIs, and all administrative duties in a collaborative environment.
• Develop and deliver formal presentations to senior clients in both delivery and sales situations.
• Ensure optimal collaboration and an integrated delivery approach between onshore and offshore teams.
• Engage with DCX leadership and account teams to expand existing or similar transformation opportunities.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed