Senior Project Manager, Continuous Improvement
About The Position
Achieve is seeking a Senior Continuous Improvement (CI) Project Manager who functions as a high-level problem solver and a relentless advocate for efficiency. This role is for someone who builds, optimizes, and automates checklists. The ideal candidate possesses a strong aversion to waste and a deep curiosity about operational processes. Responsibilities extend beyond managing project timelines to diagnosing organizational bottlenecks and developing data-backed solutions. This role is a catalyst for change, aiming to strategically streamline operations, eliminate team frustration, and ensure a competitive edge through superior processes.
Requirements
- A Bachelor’s degree in Business, a related field OR a minimum of 3 years of experience in a Project Management/Continuous Improvement role.
- Entry-level understanding of AI, including how to use AI tools to improve productivity and identify where AI might solve process bottlenecks.
- Comfortable handling data, "dangerous" with Excel/BI tools, and able to fulfill data requests accurately.
- Proven track record of entering unfamiliar territory and becoming a subject matter expert in short order.
- Exceptional analytical and problem-solving skills.
- Ability to analyze complex, unstructured data (like call transcripts) and operational workflows to identify root causes and opportunities.
- Outstanding written and verbal communication skills, with a proven ability to present complex information and strategic recommendations to senior leaders.
Nice To Haves
- Bachelor's degree in Business, Data Science, Finance, or a related field.
- Direct experience in the debt relief or financial services industry.
- Hands-on experience with data visualization tools (e.g., Tableau, Power BI) and/or call center analytics software.
- Familiarity with Lean, Six Sigma, or Agile methodologies.
Responsibilities
- Own the lifecycle of assigned CI projects from initial scoping to final delivery.
- Act as the point person for data requests, partnering with the Business Intelligence Team to pull, analyze, and interpret data to validate project impact and identify new opportunities for optimization.
- Manage own workload, prioritizing and pivoting as business needs shift.
- Partner with the AI Center of Excellence to identify areas where entry-level AI tools (LLMs, automation, or basic predictive models) can eliminate manual 'busy work'.
- Stay curious and learn new software tools or shifts in industry standards, and teach others.
Benefits
- Hybrid and remote work opportunities for certain roles
- 401 (k) with employer match
- Medical, dental, and vision with HSA and FSA options
- Competitive vacation and sick time off
- Dedicated volunteer days
- Access to wellness support through Employee Assistance Program, physical and mental health wellness programs
- Up to $5,250 paid back on eligible education expenses
- Pet care discounts
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
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What This Job Offers
Job Type
Full-time
Career Level
Senior
