Senior Project Lead Quality Assurance - Columbus, OH

Abbott • Columbus, OH

6d • Onsite

About The Position

Abbott's Nutrition business is seeking a Senior Project Lead Quality Assurance for its Columbus, OH location. This role is crucial for supporting the complaint management quality system, focusing on tracking, trending, analytics, and metric reporting for global complaint data. The individual will become a division Subject Matter Expert (SME) for complaint management, leading process improvement projects, and overseeing data to ensure compliance. The role requires working under general direction, learning the business, challenging the status quo, and balancing priorities with a positive and inquisitive mindset. This position is critical for the business's ability to process complaints, analyze data, and detect potential signals for Abbott Nutrition products globally.

Requirements

• Bachelor’s Degree in Data Analytics, Statistics, Engineering, or equivalent.
• 1 - 3 years of Experience with Power BI, Minitab, and other data modeling and data analytics tools.
• Demonstrated performance and results in continuous improvement efforts and risk reduction.
• Strong leadership skills, including the ability to set goals and provide positive and constructive feedback respectfully to build positive relationships and improve business results.
• Ability to work effectively within a team in a fast-paced changing environment.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Multi-tasks, prioritizes and meets deadlines in timely manner.
• Strong organizational, planning, and follow-up skills and ability to hold others accountable.

Nice To Haves

• Experience in an AN plant.
• Experience in audits from regulatory and certification bodies.
• Experience in software verification and validation.
• Experience supporting a global team.
• Demonstrated and impactful project management skills.
• Experience with Cognos/SQL, Access, and database development.

Responsibilities

• Perform routine tracking and trending for complaints.
• Evaluate complaint data to make proposals and decisions.
• Elevate concerns appropriately.
• Review trending decisions and investigations.
• Complete metric reporting with a high level of accuracy.
• Lead department trend meetings.
• Create QRs in ABTRAQ for tracking and trending.
• Develop, design, and run reports and data to fulfill ad hoc requests.
• Determine the best approach for extracting data to fulfill requests.
• Establish annual complaint thresholds using statistical data analysis.
• Own PowerBI and COGNOS reports.
• Offer improvement recommendations to streamline and simplify.
• Work with IT to plan and execute validation changes and proposed changes.
• Perform user acceptance testing for IT systems supporting complaint management such as Trackwise, DataMart, and Power BI.
• Support the development of user requirements for IT systems, reports, and databases.
• Help users obtain access to owned systems and maintain user groups.
• Register agency complaints as needed.
• Understand the full complaint process including review and approval of access requests.
• Monitor data to ensure it is correctly loaded.
• Follow through with clean up and ensure correct information is reloaded if discrepancies are found.
• Initiate IT tickets to correct data loading errors and notify impacted users.
• Demonstrate basic project management skills by acting as a project lead on small to medium, well defined projects.
• Provide guidance to less experienced staff.
• Plans, organizes, and prioritizes own daily work routine to meet established schedule.
• Exercises authority and judgment within defined limits to determine appropriate action.
• Oversees operational implementation of quality assurance strategies.
• Completes the assessment of potential risks, ensures compliance, and gives recommendations to management.
• Participates in audits and regulatory inspections.
• Makes recommendations for continuous improvement opportunities with data reports and modeling.
• Identifies opportunities to improve the efficiency and effectiveness of the systems and processes being examined (process improvement/reengineering projects).
• Provide training and feedback to the business for PowerBi reports and procedurally driven initiatives.
• Maintain Division complaint responsibilities for the database used for FDA reporting.
• Manage available sites and corresponding data in the DataMart (adding and removing new sites and lines).

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• Health and wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior