About The Position

NVIDIA is seeking a Senior Service Delivery Manager to join the NVIDIA Infrastructure Specialists team. This role involves project delivery in data center environments, managing projects throughout their lifecycle from conception to production. The ideal candidate will establish strong working relationships, understand technical architectures, drive decisions on solutions, ensure requirements are met, and communicate effectively with internal teams, customers, and partners. Responsibilities include leading complex installations, reporting issues, managing project changes, and documenting procedures. The role may require working irregular hours.

Requirements

  • BS/MS Engineering or Computer Science (or equivalent experience)
  • 7+ years of experience in project delivery management
  • Minimum five years of experience in providing field services and/or customer support for hardware & software products
  • In-depth knowledge of data center environments, servers, and network equipment
  • Good interpersonal skills and the ability to work directly with customers
  • Supreme leadership skills across broad and diverse functional teams
  • Superb communication and presentation/oral skills
  • Strong social skills and ability to prioritize/multi-task easily with limited supervision
  • Experience leading global projects

Nice To Haves

  • Experience with AI and GPU infrastructure Deployment
  • PMP Certification
  • HPC Clustering or Data-Center technologies

Responsibilities

  • Establish and maintain effective working relationships with all collaborators
  • Understand the high and low-level technical architecture and be able to facilitate debate and drive decisions on appropriate solutions
  • Ensure that company requirements are produced to standard promptly
  • Develop & present comprehensive technical solutions to customers
  • Communicate and hold conference calls with internal teams, customers, and partners
  • Lead complex installations
  • Report and advance all observed problems to proper operational partner concern points
  • Handle the communication of project changes and release notices to customers
  • Document technical and operational procedures clearly and concisely
  • Be willing to work irregular hours as required

Benefits

  • equity
  • benefits
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