Senior Program Specialist - SCC Case Manager

Community Services and Employment Training, Inc.•Visalia, CA

2d•$21 - $22

About The Position

The Senior Program Specialist provides residents with vocational counseling and career-planning assistance. The position recruits potential customers or employers, conducts outreach in low-income communities, and determines program eligibility and enrollment. The specialist supports participants through counseling, case management, job-readiness preparation, and referrals while maintaining accurate records and coordinating with employers, partner agencies, and other stakeholders. The role requires knowledge of local labor-market information, employer expectations, and program requirements. It involves travel to local one-stop centers and partner sites, and may include providing coverage for outer offices. The position is typically based in a standard office environment and is classified as non-exempt and eligible for overtime. The stated pay range is $21.36–$22.11 per hour, depending on qualifications and experience.

Requirements

Bachelor's degree from a four-year college or university and/or one to two years of related experience or training, or an equivalent combination of education and experience.
At least one year of experience providing services to low-income persons.
California driver's license and proof of auto insurance.
Ability to use computers, Windows, Microsoft Office applications (Word, Excel, and Access), and a program database.
Knowledge of modern office procedures and methods.
Knowledge of the local labor market and employer expectations.
Ability to communicate effectively verbally and in writing, including speaking to groups and writing routine reports and correspondence.
Ability to read and interpret documents and explain written material.
Ability to calculate figures for recording and tracking and apply basic recordkeeping principles.
Ability to develop and maintain effective working relationships with employers, coworkers, partner agencies, and the public.
Ability to provide courteous, precise, and efficient customer service to people from varied backgrounds and to interact calmly, professionally, and patiently.
Ability to work under pressure with different personalities and with minimal or no supervision.
Strong communication, research, organizational, and attention-to-detail skills; flexibility and ability to work well with others.
In-depth knowledge of the organization's programs and ability to communicate program policies clearly and in detail.
Ability to apply common-sense understanding to written and oral instructions and address problems involving several concrete variables in standardized situations.
Ability to sit, walk, and stand for long periods; perform close visual work at computer screens; bend, stoop, and reach; and exert light-to-moderate effort, including lifting up to 25 pounds, carrying, pushing, and pulling.

Responsibilities

Collect, organize, and analyze information about individuals to assess interests, aptitudes, abilities, and personal characteristics for vocational planning.
Maintain case-management files and timely documentation of contacts with customers, employers, school staff, and partner organizations.
Monitor program enrollments to ensure full crews and maintain a list of potential candidates.
Maintain attendance and safety records.
Prepare and modify correspondence, reports, memos, and emails.
Serve as a customer liaison by responding to questions and concerns and coordinating with agency personnel to provide accurate, timely answers.
Follow up with customers and agencies to document the use and success of referrals.
Provide documentation to partner agencies.
Enter accurate and complete data about customer contacts into the agency database.
Facilitate individual counseling, case management, orientations, and workshops covering job readiness, resume building, and navigating the labor market.
Travel to local one-stop centers and partner sites to meet trainees or market programs.
Provide support and coverage for outer offices when needed.
Stay updated on occupational and local labor-market information, program requirements, and regulations affecting participants and employers.
Refer customers to other program resources as applicable.
Compile and study occupational, educational, and economic information to support vocational and educational objectives.
Participate in outreach events and partner-agency meetings as assigned.
Participate in training and professional development.
Fulfill work schedules and comply with attendance policies and other applicable operating rules, policies, and procedures.
Perform other related duties as assigned.