Senior Program Specialist, Office of the Chief APP Officers

Mass General Brigham•Boston, MA

33d•$79,560 - $115,721•Hybrid

About The Position

The Massachusetts General Brigham (MGB) Sr. Program Specialist will work directly with the three Chief Advanced Practice Officers (CAPPOs) of Academic Medical Centers (AMCs) and Community Division, including Mass General Hospital/MEE and Brigham and Women’s Hospital/Brigham and MGB community hospitals, supporting system level initiatives. The Sr. Program Specialist serves as the project lead for the MGB Office of the CAPPOs, advancing the mission and system goals of both the CAPPOs and the Office of the Chief Medical Officers (OCMO). Acting as a strategic advisor to the CAPPOs, the Sr. Program Specialist supports the development and execution of MGB APP workforce strategies, including recruitment, onboarding, retention, and professional development initiatives. The Sr. Program Specialist also leads efforts to support improvement of APP workflows, schedule templates, role clarity, and operational processes.

Requirements

Minimum of 5-7 years related experience required, preferably in an academic medical center or related industry.
At least 1 year of Team leadership experience.
Extensive knowledge of hospital-based information systems, and familiarity with clinical workflow and clinical quality measurement required.
Extensive expertise in managing working relationships in matrix structure.
Outstanding interpersonal skills and a high degree of social facility in obtaining cooperation and support from a range of people; ability to handle sensitive human resources issues, and supervise a large and diverse staff in handling these matters.
Current knowledge of laws and regulations.
Ability to interpret, analyze and disseminate critical information to Department faculty.
Outstanding organizational skills are necessary to prioritize competing timetables, responsibilities, and deadlines.
The ability to delegate, effectively supervise, and plan for the timely and successful completion of short- and long-term objectives is essential.
Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency, including senior hospital administrative staff, Department faculty and support staff, representatives of other MGH/BWH/MGB offices, collaborating institution officials, and vendors.
Excellent negotiation skills in complex and sensitive multi-institutional settings are essential.
Refined and formal project management skills, including strategy development, action planning, execution, and development of monitoring tools, are required.
Define project objective, success criteria and measurable outcomes and identify potential risks, issues and dependencies early.
Adaptable to the demands of work challenges when confronted with changes, ambiguity, adversity, and other pressures.
Possess advanced decision making and analysis skills – drawing information and broad knowledge to make timely and logical decisions that provide practical solutions.
Sensitivity, discretion, and judgment regarding confidential matters are essential.
Familiarity and comfort with MS Office products is essential for success in this position (Word, Excel, PowerPoint, and Access).

Nice To Haves

Master’s degree in public health, healthcare management or relevant work experience preferred.
Previous experience managing large budgets.

Responsibilities

Develop, implement, and oversee APP initiatives and taskforces, including Managing APP Council meeting times, agenda and minutes, APP Resources and Support, Quarterly MGB APP Orientation, Education Taskforce (Grand Rounds, On-Demand Learning, CME Conferences), MGB APP Leadership Conferences, APP Promotions Committee, APP Scope of Practice, and APP Compensation Taskforces.
Actively reflect the Chief Advanced Practice Officers and senior leaderships’ position in internal meetings to help drive understanding of views.
Manage MGB APP Communication initiatives in collaboration with MGB Communications team, including Vitals Page and Email communication campaigns.
Manage budget proposals and align MGB APP Budget cost centers.
Support local implementation of system wide hospital-based and community-based clinical equity programs.
Provide administrative oversight for Advanced Practice Providers, including physician assistants and nurse practitioners.
Collaborate with MGB Student Steering Leaders, MGB Talent Acquisition and MGB APP Student Education Managers to increase APP student rotations, build the student hiring pipeline, and maintain APP Program agreements.
Provide administrative support to APP student onboarding.
Supervise activities related to MGB initiatives concerning medical professional practice evaluation, including Ongoing Professional Practice Evaluation (OPPE), focused review of performance for newly requested privileges (FPPE) and re-credentialing and re-privileging process.
Ensure rigorous system-wide and departmental quality measures are developed, vetted, and approved by MGB CAPPOs and OCMO.
Administratively supervise implementation of medical policies across MGB in accordance with MGB Medical Policy Committee.
Support MGB CAPPOs in the areas of talent management, mentoring, and the creation of an environment leading to the success of individuals and the team.
Build effective multidisciplinary teams within the MGB administrative environment to take ownership of key initiatives and facilitate and promote staff involvement from all levels of the organization.
Challenge team to expand their roles and maximize their abilities and contributions.
In collaboration with MGB CAPPOs, develop leadership capabilities of staff.
Collaborate with CAPPOs to define data requirements and ensure accuracy and completeness.
Develop and maintain data models and databases to data analysis and reporting.
Conduct statistical analysis and data mining to identify trends, patterns, and insights.
Collaborate with CAPPOs to define metrics and implement APP Dashboard.