Senior Program Specialist, Technology Solutions

Foundation for California Community Colleges•US CA Remote, CA

8d•$80,000 - $90,000•Remote

About The Position

We are seeking a Senior Program Specialist to join the Foundation in its mission of benefitting, supporting, and enhancing the California Community Colleges—the largest and most diverse system of higher education in the nation. The Foundation for California Community Colleges is on a mission to double its impact in the next 10 years. We are a group of relentless optimists and innovators in education, working collaboratively with public and private partners to help improve the student experience and expand pathways to economic and social mobility in communities across California.

Requirements

Minimum of 3+ years of related work experience in program support or coordination
Experience with Microsoft Office, Google Suite, Zoom, and other digital systems, platforms, and tools that support collaborative work required
Experience with Atlassian products: JIRA, Confluence, and Service Desk; experience using JIRA to track project tasks is preferred
Experience developing and achieving Key Performance Indicators
Experience managing projects required
Demonstrated experience in change management practices, including stakeholder communication, transition planning, and user adoption strategies; skilled at navigating resistance with patience and professionalism
Demonstrated comfort working with evolving technology products; able to stay effective and confident with users when features, workflows, or timelines are subject to change
Must reside in California

Nice To Haves

Experience applying an agile methodology to project management activities preferred
Familiarity with the California Community Colleges and system partners, public education environment, or other state agency is a plus

Responsibilities

Manage technology-focused programs and projects from planning through completion, ensuring objectives, timelines, and quality standards are achieved while driving continuous progress and stakeholder engagement.
Develop deep expertise in assigned technology platforms and provide user support, training, workflow guidance, troubleshooting, and issue resolution for diverse stakeholders.
Partner with internal teams, product specialists, vendors, and clients to gather feedback, address business needs, and ensure successful implementation of technology solutions.
Guide users through platform transitions and technology enhancements by delivering clear communication, training, and support that promotes successful adoption and minimizes disruption.
Identify, document, and track platform issues; coordinate resolutions with technical teams; implement quality assurance processes; and recommend improvements to enhance user experience and program effectiveness.
Manage the day-to-day activities necessary to achieve program goals, takes ownership of stakeholder needs, and leads meetings to drive project advancements.
Ensure effective coordination with cross-functional teams and product specialists to deliver technology solutions.
Keep the Senior Manager informed of progress, challenges, and any necessary adjustments.
Serve as a knowledgeable, confident resource for users of assigned technology platforms.
Develop deep functional knowledge of the tools they support, quickly learning products inside and out in order to train users, walk them through workflows, document and recreate bugs, submit tickets, and follow through on issue resolution.
Provide mentorship and support to Program Specialists and may supervise the training, development, and evaluation of staff.