Senior Program Quality Analyst

Union Station Homeless Services•Altadena, CA

9d•$70,000 - $80,000•Hybrid

About The Position

The Senior Program Quality Analyst supports agency-wide program quality assurance, contractual compliance, audit readiness, and program-related financial oversight. The position conducts internal audits and fiscal compliance reviews; monitors program documentation, expenditures, service delivery, and performance; and develops expense trackers, auditing tools, and other systems that strengthen accountability and compliance. The Senior Program Quality Analyst serves as a technical resource and financial liaison among the Programs, Finance, Contracts and Compliance, and Data and Quality Assurance departments. This is a leadership position that may coordinate assigned projects and review activities but does not supervise employees.

Requirements

Two years of progressively responsible experience in program quality assurance, internal auditing, contract compliance, fiscal monitoring, grant administration, program operations, or a related function within a human services or nonprofit environment.
Knowledge of quality assurance principles and practices, including internal auditing, monitoring, documentation review, corrective action planning, root-cause analysis, and continuous quality improvement.
Knowledge of nonprofit or human services program operations, including case management documentation, service delivery standards, participant confidentiality, performance reporting, and contract compliance.
Knowledge of basic accounting, budgeting, expense monitoring, financial reconciliation, forecasting, and grant or fiscal compliance principles.
Ability to read, interpret, and apply contracts, scopes of work, approved budgets, funder manuals, policies, procedures, regulations, and other complex written requirements.
Ability to develop effective internal audit tools, expense trackers, monitoring workbooks, review checklists, corrective action logs, and compliance documentation.
Strong analytical and reasoning skills to evaluate qualitative and quantitative information, identify discrepancies and patterns, assess risk, and develop practical recommendations.
Strong attention to detail and the ability to identify incomplete, inconsistent, inaccurate, unsupported, or untimely information.
Ability to conduct objective reviews and communicate findings in a manner that promotes accountability, collaboration, learning, and sustainable improvement.
Ability to maintain professional independence and objectivity when reviewing the records, practices, or performance of programs and departments.
Ability to distinguish isolated errors from recurring, systemic, or higher-risk concerns requiring additional review or corrective action.
Strong planning and time-management skills to manage multiple audits, fiscal reviews, projects, deadlines, and documentation requests.
Ability to work independently, exercise sound judgment, and appropriately escalate significant fiscal, contractual, operational, or compliance concerns.
Strong written communication skills to prepare audit reports, procedures, analytical summaries, corrective action plans, correspondence, and management reports.
Strong oral communication and presentation skills to explain technical requirements, financial information, review findings, and recommended actions to varied audiences.
Strong interpersonal and relationship-building skills to collaborate with program staff, management, Finance, Contracts and Compliance, Data and Quality Assurance, funders, and other stakeholders.
Ability to facilitate meetings, coordinate cross-departmental projects, and provide functional leadership without formal supervisory authority.
Ability to provide respectful, constructive, and practical technical assistance to staff with varying levels of experience and familiarity with fiscal or compliance requirements.
Ability to learn and apply new concepts, systems, contractual requirements, and monitoring protocols as program and funder expectations change.
Ability to understand the relationship between quality assurance, fiscal accountability, contractual compliance, program performance, and person-centered service delivery.
Ability to serve programs supporting people experiencing homelessness with empathy, cultural humility, professionalism, and a commitment to improving service quality and participant outcomes.
Ability to handle confidential and sensitive client, employee, financial, contractual, and organizational information with discretion.
Strong skill in Google Workspace, including Google Sheets, Google Docs, Google Drive, Gmail, and Google Slides.
Strong spreadsheet skills, including the use of formulas, filters, conditional formatting, data validation, pivot tables, lookup functions, reconciliation methods, and structured tracking tools.
Strong skill in Microsoft Office applications, particularly Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to learn and use agency financial systems, contract-management platforms, HMIS, document-management systems, and other program databases.
Strong skill in the operation of standard office equipment, including desktop and laptop computers, printers, scanners, and related technology.
Ability to sit or stand for extended periods, move within office, meeting, and program-site environments, and use standard office equipment.
Requires sustained mental focus, analytical reasoning, attention to detail, and the ability to exercise sound judgment in complex and time-sensitive situations.
Ability to communicate effectively, both verbally and in writing, to present findings, explain requirements, provide technical guidance, and engage with staff, leadership, partners, funders, and external reviewers.
Ability to manage multiple priorities, audits, projects, and deadlines while adapting to changing operational and contractual demands.
Requires the ability to analyze, reconcile, synthesize, and interpret qualitative, quantitative, fiscal, contractual, and program information.
Requires regular use of a computer, spreadsheets, databases, and standard office software for extended periods of time.
May require extended periods of reviewing detailed records, financial information, contracts, case documentation, and electronic data.
May require participation in discussions involving complex or sensitive client, fiscal, contractual, operational, or compliance matters.
Ability to remain objective, composed, and professional when communicating findings, requesting corrective action, or addressing disagreements regarding review results.
Ability to travel locally as required to fulfill job responsibilities.

Nice To Haves

Bachelor’s degree from an accredited college or university in business administration, finance, accounting, data analytics, quality assurance, or a closely related field strongly preferred.
Experience working in homeless services, housing programs, healthcare, social services, or a comparable contract-driven environment is highly desirable.

Responsibilities

Conducts scheduled, risk-based, and targeted internal audits of program records, case files, fiscal documentation, operational processes, and contractual deliverables.
Develops audit plans, review schedules, sampling approaches, checklists, workpapers, documentation standards, and reporting templates.
Reviews program documentation and information entered into the Homeless Management Information System (HMIS) or comparable systems for accuracy, completeness, timeliness, and compliance with agency and funder requirements.
Interprets contracts, scopes of work, approved budgets, funder manuals, program policies, and other governing documents to determine applicable operational, documentation, reporting, and fiscal requirements.
Translates contractual and fiscal requirements into practical monitoring tools, procedures, checklists, and guidance for program staff and leadership.
Develops and maintains expense trackers, budget monitoring workbooks, spenddown reports, forecasting tools, audit logs, and other fiscal oversight resources using Google Sheets, Microsoft Excel, and agency financial systems.
Monitors program expenditures against approved budgets, contract periods, spending plans, and available funding.
Analyzes spending patterns and prepares projections to identify potential underspending, overspending, allocation discrepancies, unsupported expenses, or other fiscal risks.
Reconciles program-maintained expense information with Finance Department reports, invoices, general ledger information, reimbursement records, and supporting documentation.
Reviews expenses for consistency with approved budgets, contract requirements, agency policies, funding restrictions, and documentation standards.
Identifies transactions requiring additional documentation, correction, reclassification, or further review and coordinates follow-up with appropriate program and Finance staff.
Serves as a financial liaison between assigned programs and the Finance Department to support accurate expense tracking, resolution of discrepancies, and shared understanding of fiscal requirements.
Supports the preparation and review of reimbursement packages, invoice-support documentation, fiscal reports, and other contract-related financial submissions.
Documents audit and monitoring results in clear written reports that identify the requirement reviewed, condition observed, associated risk, recommended corrective action, responsible party, and expected completion date.
Communicates audit findings and fiscal concerns to program leadership, the Director, Program Quality, and other internal stakeholders in a clear, objective, and constructive manner.
Develops corrective action plans and tracking systems and conducts follow-up reviews to verify that identified concerns have been resolved.
Performs root-cause and trend analysis to identify recurring documentation, reporting, operational, performance, or fiscal concerns and recommend sustainable improvements.
Prepares reports, dashboards, presentations, and briefing materials regarding program quality, fiscal performance, audit findings, corrective actions, and compliance status.
Coordinates with the Contracts and Compliance Department to clarify requirements, monitor contractual deliverables, and address identified areas of risk or noncompliance.
Collaborates with the Data and Quality Assurance team to validate reported outcomes, resolve data discrepancies, and strengthen alignment between service documentation, performance reporting, and contractual expectations.
Prepares programs for funder monitoring visits, desk reviews, external audits, and contract assessments by organizing documentation, responding to information requests, participating in review activities, and tracking required follow-up.
Provides technical assistance and training to program staff regarding quality standards, documentation requirements, expense tracking, audit readiness, corrective actions, and related policies and procedures.
Coordinates assigned quality assurance projects, fiscal monitoring activities, workgroups, timelines, documentation requests, and follow-up activities without exercising formal supervisory authority.
Develops and updates standard operating procedures, desk guides, review protocols, templates, forms, and agency-wide practices related to program quality and fiscal compliance.
Evaluates existing monitoring and operational processes and recommends changes that improve accuracy, consistency, efficiency, accountability, and ease of use.
Visits program sites as necessary to conduct reviews, observe operational practices, gather documentation, and provide technical assistance.
Keeps current on relevant funder requirements, contractual changes, agency policies, quality assurance practices, and program documentation standards.
Performs other related duties as assigned.