Senior Program / Project Manager – FlexStaff, SkillBridge, Strategic Sourcing

Blue Cross and Blue Shield of North Carolina

1d•Hybrid

About The Position

This Program Manager is an individual contributor role with broad enterprise influence and accountability. This role is the operational and governance lead for FlexStaff, the company’s Managed Service Provider (MSP) program for staff augmentation. The Senior Program / Project Manager ensures the program delivers the right talent solutions at the right cost while maintaining strong controls around worker classification, co‑employment risk, compliance, and spend governance. The role leads day-to-day program execution in partnership with PMO contractors, conducts audits, drives adherence to program standards, and produces clear, defensible reporting on financial health and risk posture. As the program matures, this position functions increasingly as a consultative advisor to leaders on workforce mix decisions across staff augmentation, SOW-based work, vendor resources, and FTE hiring.

Requirements

Bachelor's degree or advanced degree (where required)
5+ years of experience in related field.
In lieu of degree, 7+ years of experience in related field.

Nice To Haves

Direct experience operating or governing an MSP or contingent workforce program.
Experience with VNDLY or similar contingent workforce platforms.
Working knowledge of Workday in a contingent workforce context.
Experience partnering with Workforce Planning, Procurement, HRIS, and Talent Acquisition.
PMP or similar certification (preferred, not required).
Demonstrated experience managing governance, audits, or compliance-focused programs.
Strong financial acumen with ability to analyze and report on spend and program value.
Proven ability to influence without authority in a matrixed organization.

Responsibilities

Own day-to-day operations of the FlexStaff MSP program and serve as the primary accountable owner.
Direct and prioritize work performed by PMO contractors supporting the program.
Maintain operating cadence, issue tracking, and resolution across program activities.
Own program governance to ensure consistent adherence to policies, controls, and approved use cases.
Design, execute, and continuously improve audits focused on: Worker classification accuracy, Appropriate engagement models, Documentation and contract integrity, Adherence to time, assignment, and scope controls.
Actively manage co‑employment risk by reinforcing role boundaries, engagement rules, and manager behaviors.
Identify non-compliance, assess risk severity, and drive remediation in partnership with Legal, HR, Procurement, and Workforce Planning.
Ensure FlexStaff is used only where appropriate and intervene when alternative solutions are required.
Drive program-level cost containment through rate discipline, utilization controls, assignment governance, and alternative workforce solutions.
Analyze contingent workforce spend, trends, and vendor performance.
Measure and report on financial health, savings, cost avoidance, and realized program benefits.
Produce clear, defensible reporting for leadership.
Establish a standardized, repeatable audit framework to support an increasingly mature, defensible program.
Identify root causes of risk, misuse, or inefficiency and implement corrective actions.
Strengthen program rigor as FlexStaff evolves from execution-focused to advisory and consultative.
Serve as a trusted advisor to managers and leaders, focused on solving workforce needs—not simply placing resources.
Recommend alternatives when FlexStaff is not the appropriate solution.
Provide clear guidance on workforce mix decisions (staff augmentation, SOW, vendor-led work, FTE).
Manage escalations with a balance of firmness, pragmatism, and service orientation.
Liaise closely with Workforce Planning, Procurement, and HRIS to ensure alignment and data integrity.
Support enterprise workforce strategy through disciplined execution and transparent insights.
Become an expert user of VNDLY, including workflows, reporting, controls, and analytics.
Maintain intermediate proficiency in Workday as it relates to contingent workforce processes and data.
Ensure accurate system usage and adoption of program best practices.
Partner with Talent Advisors to reinforce FlexStaff best practices and governance standards.
Educate internal users on proper intake, engagement models, and decision pathways.
Model disciplined program behavior and decision-making.
Provide program management oversight for the SkillBridge internship program.
Support Employment Value Proposition efforts and other internal or external-facing initiatives as needed.