Senior Program/Project Manager

Advisor360 • Needham, MA

5h • $164,000 - $183,000

About The Position

We are seeking an experienced Senior Program/Project Manager to partner closely with executive leadership in driving strategic transformation across our Customer Support and Site Reliability Engineering (SRE) organizations. This role will lead complex, cross-functional initiatives focused on operational excellence, platform reliability, AI-driven innovation, and continuous improvement.
This individual will act as a force multiplier for executive leadership, ensuring that strategic priorities translate into structured execution, measurable outcomes, and sustained operational improvements across the organization. The role requires a strong combination of program management discipline, technical depth, data-driven thinking, and the ability to influence senior leaders across engineering and operations.

Requirements

• 8+ years of experience in program or project management within technology organizations.
• Strong background working with engineering, platform, infrastructure, or reliability teams.
• Strong technical fluency and the ability to engage effectively with engineering teams.
• Solid understanding of AI technologies and emerging capabilities, and their potential applications in operational and support environments.
• Proven ability to manage large-scale cross-functional initiatives involving senior stakeholders.
• Experience driving operational transformation, automation, or process improvement programs.
• Strong data analysis capabilities, with the ability to interpret operational metrics and performance data.
• Experience working with dashboards, reports, and datasets to derive insights and communicate findings clearly to both technical and non-technical audiences.
• Ability to present data-driven narratives that influence decisions and drive accountability.
• Excellent leadership, communication, and influence skills with the ability to drive alignment and accountability across senior managers and directors.

Nice To Haves

• Experience working in enterprise SaaS environments; fintech experience is a plus but not required.

Responsibilities

• Lead and manage strategic transformation programs across Support, SRE, Engineering, and other cross-functional teams.
• Partner closely with executive leadership to define, plan, and execute initiatives that improve operational efficiency, reliability, scalability, and customer experience.
• Establish and drive program governance, tracking, and accountability frameworks to ensure initiatives deliver measurable outcomes.
• Coordinate complex initiatives involving multiple stakeholders, ensuring alignment on priorities, milestones, and deliverables.
• Maintain strong visibility into ongoing initiatives and ensure leaders remain accountable for commitments, timelines, and outcomes.
• Drive adoption of AI and automation capabilities to improve operational workflows, incident response, support efficiency, and knowledge management.
• Partner with engineering and product teams to ensure operational requirements and supportability are embedded into platform development.
• Identify operational inefficiencies and lead initiatives focused on process optimization, tooling improvements, and automation.
• Analyze operational and performance data from multiple sources to identify trends, risks, and opportunities for improvement.
• Translate complex operational data into clear insights, executive updates, and actionable recommendations.
• Develop and present data-driven program updates, metrics, and performance reporting to leadership and operational teams.
• Facilitate executive-level communication including program updates, risk management, decision frameworks, and progress reporting.
• Support the development and execution of long-term operational strategy and transformation roadmaps for Support and SRE.

Benefits

• The estimated base salary range for this position is $164,000-$183,000.
• Our compensation package includes competitive base salaries, annual performance-based bonuses, and the chance to share in the equity value you and your colleagues create during your time with the company.
• We offer comprehensive health benefits, including dental, life, and disability insurance.
• We also trust our employees to manage their time effectively, which is why we offer an unlimited paid time off program to help you perform at your best every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 251-500 employees