Senior Project & Program Manager (Change Manager)

Wolters Kluwer•Sacramento, CA

About The Position

Change Manager Job Description Summary Leads the strategy and execution for assigned change initiatives, delivering end-to-end change management activities such as communications, training, stakeholder engagement, readiness and impact assessments, resistance management, and change reinforcement. This role supports business system transformation within a leading healthcare information technology organization as part of a growing Business Transformation team. Position Summary Health a Division of Wolters Kluwer Health, is searching for a Change Manager reporting into the Change Management Manager. In this role you will help mature our change capabilities. You will own the execution and strategy for assigned change initiatives and be responsible for planning, developing, delivering, and tracking change management deliverables including communications, training, stakeholder engagement, change impact assessment, organizational readiness analysis, coaching, resistance management, and change reinforcement. This is an exciting opportunity to join a growing Business Transformation team and help transform the business systems of a leading healthcare information technology company.

Requirements

Bachelor's degree or related experience
Minimum of 5 years in a program/change management and training capacity
Experience with Prosci Methodology and the ADKAR model
Proven track record of driving and supporting change management strategy
Experience delivering large-scale technology and behavioral change in an organization
Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure, teams are not direct reports
Proven ability to influence cross-functional teams without formal authority
Analytical, problem solving and communication skills (written and oral)
Ability to manage multiple priorities and work well under pressure
Ability to learn new concepts/hardware/technologies quickly
Excellent detailed written and verbal communication skills, possibly including some end-user and technical documentation skills
Familiarity with Agile and SDLC
Team spirit and good communication abilities
Excellent written, editorial, and presentation skills
Excellent meeting management and facilitation skills
Strong organization skills, ability to prioritize in the face of multiple project demands focus on critical details
Ability to form relationships across functional areas including, but not limited to, finance, order management, pricing, sales, service, operations, engineering, and technology.
Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rd party vendors / implementation partners
A style that is engaging and open, capable of working hard under significant pressure
Ability to build relationships with business partners and to influence within both IT and business communities
Solid analytical and critical thinking skills
Demonstrated track record of consistently meeting and/or exceeding performance expectations.
Proactive, creative, and self-starting nature.
Enthusiasm, positive attitude, and a drive to succeed are critical.

Responsibilities

Proactively engage with members of Health’s senior leadership and their teams in representing the unique people challenges and needs from a change, communications, and training perspective specific to the Business Transformation Team’s Strategic projects.
Designs, leads, and oversees change implementation efforts on strategic initiatives, specifically applying structured change management methods and tools for stand-alone projects or as an integral component of larger projects.
Guides and conducts assessment needs, readiness and progress of change management efforts, readiness assessments, driving progress toward future state, results evaluations, and mitigation of resistance
Builds and manages a comprehensive view of change capacity for key stakeholder segments of the organization so that executive leadership has visibility into change saturation and can make informed decisions regarding readiness for deployment of additional initiatives.
Develops people metrics that are critical to achieve to realize the financial, operational, and customer success of the initiative. This includes pre-deployment metrics for measuring readiness and post-deployment metrics for measuring performance.
Builds strong working partnerships with all stakeholders who have a responsibility in ensuring people are prepared for change, including business leads and sponsors, communications, training, and other roles as needed.
Ensures change communication and training strategies are planned, designed, and delivered in a manner that has optimal impact and absorption and is the most effective to learn. This includes leveraging multiple communication vehicles, mediums for learning, and for the targeted audience.
Maintains industry leading knowledge and educates key stakeholders on change methods and tools.
Refines Health’s management methodology to ensure that it adapts to specific needs over time.