Program Manager, Change & Transformation

Dyson•Chicago, IL

2d•Onsite

About The Position

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country. We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment. About the role The Dyson Manager Business Change and Transformation is a high caliber project management professional and change manager, recognized for their project management and change management capabilities. You are capable of leading complex projects and driving change, with first class communication and collaboration skills. You are accomplished at working collaboratively across a number of different business functions e.g. Group IT, Group Commercial, Group Owner Experience and Markets (countries). You can take complex issues and manage them simply, with the ability to articulate these back to senior level stakeholders. You have experience in working across multiple Americas markets and cross-functional departments and are sensitive to the local challenges, cultural differences and can engage and motivate the team to adapt to change. You’re results driven, resilient, love a challenge and have a starter to finisher mentality. You take accountability for your work, not just focusing on the results, but how you execute your work.

Requirements

Excellent project and change management skills, using APMG and Lean methodologies to execute change focusing on our people, our processes, the systems and tools they use, while ensuring excellent communication throughout the lifecycle and scope.
At least 3-5 years’ experience of project management in complex organizations. A proven record in delivery.
Communications planning experience.
People capability analysis, managing the gaps, including an understanding of HR business process changes.
Very strong interpersonal and communication skills (both verbal and written).
Very strong stakeholder management skills at all levels from exec to front line employees.
Be able to think holistically and analytically and know when to take which approach.
Commercially astute

Nice To Haves

Working knowledge and experience across Americas markets (US, Canada, Mexico)
Experience across – Direct Retail, Digital, Customer Services, Operations, Supply Chain
Agile and prince 2 (Sprint vs waterfall approaches)
APMG Business Change professional
Lean/ sixsigma certification
Change management and business readiness professional
3rd Party management
Microsoft packages intermediate + (Excel, Word, PPT, Project, Visio etc)

Responsibilities

Business Change Support in house business change capability which will provide business change support to Dyson led programs and projects.
Educate and drive engagement of the entire business around change, and the importance of effective change management
Effectively collaborate with regional change teams to establish consistent change lifecycle within Dyson to ensure a consistent approach to change
Partner with senior stakeholders across the organization to ready them for business change i.e. consideration of impact, communication, training, stakeholder management, business readiness, benefits tracking, etc.
Provide business change support to multiple cross functional initiatives, driving best practice.
Collaborate closely with IT to drive the overall scope of delivery, overseeing the end-to-end lifecycle of change, oversee management of the effort with focus to manage the impacts to the business across Americas markets and the relevant functions that are impacted within these markets e.g. Direct (Digital, retail), Customer Service, Supply Chain Operations, 3rd Party retail etc.
Collaborate with HR to identify, plan for and execution of people aspects of change – change impact assessments, organization design impacts, detailed change management planning
Work closely with the Head of Transformation to ensure all projects are delivered on time, to scope and to requirements.
Create exceptional quality project setup documents detailing scope, assumptions, success criteria, risks, governance structure.
Conduct diligent risk management with close management of effective mitigations, escalating risks and issues in project governance where necessary.
Support 3rd Party and/or outsourced supplier management required to deliver / support change
Maintain and manage all project documentation is maintained and managed as per scope of role.
Work closely with the Head of Transformation in improving how the business executes change across the Americas markets, driving new ideas, ways of working and best practices.
Collaborate closely with appropriate governance forums (IT Governance Board, Local Americas Change Boards/Investment forums) and business functions to support formulation of appropriate budget and financials related to change projects for which you are accountable.
Drive support for any related business case development and help coordinate appropriate alignment to review and sign off on business case and ready content for approval forums.
Once a project is approved, work with appropriate partners from finance and the core team to monitor financial health of in flight project, coordinate billing approach, tracking actual cost, forecast cost and burn rate
Work closely with key stakeholders to monitor and review (post project) the success of the project delivery e.g. benefits realizations, both hard and soft. In accordance with the business case.
Utilize tools and resources to analyze existing processes, identifying current state reality, future state aspiration and gaps to be addressed
Utilize tools and resources to optimize and better control business processes
Support the business with the successful implementation of updated and new business processes, leveraging your change management capabilities to work closely with key stakeholders to successfully imbed processes in the business.
Support the identification of key performance indicators to help measure process success

Benefits

401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
Pre-tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Generous Dyson Product Discounts
Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability