Senior Program Manager
About The Position
We are seeking a dynamic and strategic Senior Program Manager to join the CIO Strategy and Operations team. This role is ideal for a seasoned leader who thrives in complex, cross-functional environments and is passionate about driving transformation across commercial systems. You will lead high-impact programs that span multiple business domains and technologies, enabling simplification, standardization, and technology-enabled modernization of commercial systems. This is a high-visibility role that requires strong leadership, stakeholder engagement, and program execution skills. While your initial assignment would be within the Commercial Processes and Systems Program (CPSP), this position is designed to flex across strategic initiatives as business needs evolve.
Requirements
- A bachelor’s degree in business, technology, or equivalent experience.
- 8+ years of progressive experience in program or portfolio management, ideally in a matrixed, global organization.
- Proven success leading large-scale transformation initiatives within a complex, global, matrixed organization.
- Deep understanding of project and program management methodologies (e.g., Agile, Waterfall, hybrid).
- Strong business acumen and ability to connect strategy to execution.
- Exceptional communication, influence, and stakeholder management skills.
- Experience with software development life cycles and technology-enabled process design.
- Ability to navigate ambiguity and drive clarity in complex environments.
Responsibilities
- Lead strategic programs from initiation through execution, ensuring alignment with enterprise goals and measurable outcomes.
- Drive cross-functional collaboration across a wide range of business functions, engaging stakeholders from across the organization to ensure alignment and successful program execution
- Translate business strategy into actionable program plans, managing scope, timelines, budgets, risks, and benefits realization.
- Champion system and process simplification and standardization, ensuring outcomes are automation-ready and customer-centric.
- Establish and maintain governance structures, operating rhythms, and stakeholder communication plans.
- Monitor program performance using KPIs such as cycle time, quality metrics, customer experience, and financial impact.
- Guide and mentor project managers and workstream leads, fostering a culture of accountability and continuous improvement.
- Ensure compliance with enterprise standards, policies, and design principles.
Benefits
- Flexible hybrid working environment (2-3 days a week in the office depending on the role)
- Flex My Way policies designed to help manage personal and professional responsibilities
- Work from anywhere for up to 8 weeks per year
- Continuous learning and skill development opportunities
- Grow My Way programming
- Skills-first approach
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance
- Two paid volunteer days off annually
- Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off
- Paid holidays (including two company mental health days off)
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Access to Employee Stock Purchase Plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
