Senior Program Manager

Expedia Group • Seattle, WA

1d • $184,500 - $258,000

About The Position

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. Senior Program Manager, The Information Technology (IT) team enables EG with productivity tools, support operations, corporate networking, hybrid data centers, network operations center/site reliability, and IT Service Management. The TPM function with IT drives end-to-end delivery for cross-functional technical programs from idea to launch so the business gets predictable, measurable outcomes. Leveraging a blend of agile and traditional methodologies, this team enables clarity, accountability, and execution through structured planning, well-defined scope and success metrics, disciplined risk and dependency management, and transparent communication with engineering, operations, and business stakeholders.

Requirements

• Program management experience delivering large-scale, transformational programs in complex enterprise environments, with a demonstrated history of achieving measurable business outcomes
• Demonstrated record of creating meaningful change through process improvement — identifying systemic bottlenecks, establishing repeatable patterns, and simplifying workflows across organizational and functional boundaries
• Proven ability to apply a whole-systems approach (people, process, technology, and structure) to diagnose complex problems and design integrated, scalable solutions
• Experience leading programs across the full product development lifecycle — from concept through launch — using data to validate progress, inform prioritization, and demonstrate impact
• Established track record of building credibility at senior and executive levels, accelerating decision-making by framing options clearly, and serving as a go-to partner for navigating complex organizational and business challenges
• Proficiency in compiling, analyzing, and presenting data on program and process outcomes to demonstrate impact, inform prioritization, and support executive decision-making
• Demonstrated ability to manage multiple concurrent programs with competing priorities and ambiguous or evolving scope
• Experience developing and presenting program governance artifacts, including business cases, roadmaps, and executive briefings
• Experience managing vendor relationships and third-party partnerships in support of technology program delivery
• Proficient verbal and written communication skills, with the ability to influence and build trust with senior and executive stakeholders
• Proactive approach to stakeholder engagement: anticipating concerns, actively seeking feedback, motivating others to challenge the status quo, and iterating on deliverables to drive accountability and quality outcomes
• Experience working both collaboratively and autonomously in a global, matrixed organization

Nice To Haves

• Experience leading enterprise-wide AI, automation, or workplace productivity solution deployments
• PMP, PgMP, or equivalent program management certification
• Experience in IT Service Management (ITSM) and enterprise service delivery
• Familiarity with ServiceNow or similar ITSM platforms
• Agile or hybrid delivery methodology experience

Responsibilities

• Lead end-to-end delivery of multiple complex, high-visibility, and transformational programs — including enterprise-wide AI deployments, workplace productivity solutions, and operational unification initiatives
• Build and maintain program governance structures, including business cases, stakeholder alignment, budgets, risk registers, and executive communications
• Quickly develop deep knowledge of new domains and build trusted relationships with stakeholders across all levels of the organization
• Partner with and oversee vendors in support of program delivery, ensuring alignment with business objectives and contractual performance standards
• Proactively identify, assess, and mitigate risks and issues — anticipating challenges before they create program impacts
• Integrate timelines, milestones, and cross-program dependencies, making real-time adjustments to keep delivery on track
• Apply systems thinking to connect people, process, and technology, and implement holistic solutions to complex organizational challenges
• Communicate program status, risks, and outcomes clearly and confidently to senior and executive audiences, adapting messaging to diverse stakeholder groups
• Define measures of success, evaluate progress, and lead continuous improvement efforts across program execution
• Guide functional peers on frameworks and methodologies, and foster a culture of cross-functional collaboration and knowledge sharing

Benefits

• medical, dental, and vision coverage
• paid time off
• an Employee Assistance Program
• wellness and travel reimbursement
• travel discounts
• International Airlines Travel Agent Network (IATAN) membership

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed