Senior Program Manager

Infosys

23d•Onsite

About The Position

Infosys is seeking a Senior Program Manager—a strategic leader responsible for driving large-scale transformation and service delivery programs by establishing integrated delivery and governance models for global clients. The successful candidate will lead end-to-end transformation initiatives, including greenfield implementations, where new platforms, processes, and operating models are built from the ground up. This role requires the ability to bridge business strategy, technology, and execution, ensuring measurable outcomes and sustained business value. Experience in leading AI-enabled programs and leveraging AI to drive efficiency, innovation, and decision-making will be a key differentiator. The Program Manager will be accountable for aligning with client objectives, ensuring service resilience and scalability, and delivering high levels of client and end-user satisfaction. The role spans Service Excellence, Automation, Digital and AI-led transformation, Customer Experience, and Operations, with a strong emphasis on managing complex, multi-service line programs at scale.

Requirements

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
22+ years of relevant experience with majority in Information Technology programs
12+ years of relevant experience in managing large complex programs in any one of the industry verticals.
Experience of managing senior stakeholders and complex ecosystem including external partners
Excellent team management abilities
Effective communication and team leader
Candidate must be located within commuting distance of the following hub locations (Indianapolis,IN, Richardson, TX, Phoenix,AZ, Hartford,CT, Raleigh,NC, Houston, Bellevue,WA) or willing to relocate to the area.
Ability to travel extensively.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Nice To Haves

Knowledge of Agile practice at program level
Good networking skills
Strong analytical skills and expertise in at least one domain or technology area
High analytical skills
A high degree of initiative and flexibility
High customer orientation
High quality awareness
Excellent verbal and written communication skills

Responsibilities

Lead end-to-end transformation initiatives, including greenfield implementations.
Bridge business strategy, technology, and execution.
Ensure measurable outcomes and sustained business value.
Lead AI-enabled programs and leverage AI to drive efficiency, innovation, and decision-making.
Align with client objectives.
Ensure service resilience and scalability.
Deliver high levels of client and end-user satisfaction.
Manage complex, multi-service line programs at scale.
Manage the pursuit of programs.
Collaborate with other units to develop client-specific solutions.
Drive customer workshops and pre-RFP discussions.
Extend thought leadership for influencing/winning deals.
Define program plan, strategy, and business benefits definition and refinement.
Manage sponsors and stakeholders of the program.
Take end-to-end bottom-line responsibility of a pursuit.
Achieve program delivery goals with respect to time, budget, functionality, and quality.
Ensure right staffing for the program and mitigate resourcing issues.
Manage and build teams.
Identify and mitigate risks.
Create status reports for management (internal and customer).
Assist customer in defining business cases for solutions.
Manage program financials (budget, vendors).
Create, review, and challenge estimates.
Identify opportunities and support the sales team in growth.